I am going to close my account with NY and Co b/c after reviewing my receipts, I discovered that I have been overcharged multiple times. I started out adding up the totals on one receipt and discovered that the total was almost $27.00 higher than it should have been. I then decided to check my other receipts (lately I started shopping there quite frequently and now have several receipts) and found additional errors with the totals. On two of my receipts, the subtotal was correct, as was the tax amount listed, but then the final total was several cents too high. It may only be a few cents, but those are my cents, not to mention that a few cents taken from every customer adds up to a nice extra profit for the company. That kind of "computer error" is against the law. The other issue I have is that I have been charged an "additional tax" and I have no idea what it is for. The receipt breaks down the tax as state tax, local tax, and then an additional 1% tax. None of the other stores I shop at have some random additional tax that they tack on to my expenses.

I was curious to see if other people had the same complaint about being overcharged but I don't think people tend to check their receipts that carefully. I haven't yet tried to resolve any of my complaints since I just discovered the problems tonight, but I plan to go to my local store tomorrow to see what they plan to do about it. It makes me mad that I have to even mess with this, but they are probably counting on people not wanting to make the effort to resolve such issues. Hopefully they will take care of everything at the store, but either way, I won't be shopping there anymore.