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Sayid Clifton
December 29, 2010
Lobby Key
I have been living in Ravenswood Houses in Long Island City with my mother since 1996. I currently took over the apartment last year when she moved to Virginia and the lease is in my name. Last month, the lobby key that we had for all those years broke and I have not been able to get into the building. I called the management office of Ravenswood Houses and followed their procedure of calling the Call Center to get a control number for the key. I sent my cousin to pick it up for me, as I do not make it home before the office closes. They refused to give him the key and said that I have to go down there to get it.. Therefore, I call to make sure the key is available before I go so I don't have to take any more time off of work. When I call they accuse me of subletting the apartment. I am outraged!!! They claim someone called and said I do not live there. I go to the office and state that I am not subletting and need a key to get in because I have to stand outside sometimes for hours in the cold before anyone comes through the lobby door. Even if they have some suspicion that I am subletting the apartment, I have a right to the key. Especially since they already took the money for the key. My name is on the lease! They claim they have no more keys and I have to wait yet another week for a key to get into a building where I pay rent! I expressed that I should not have to wait out in the cold another week to get into my home. I even suggested they courier the key over from wherever they get them so that I do not have to wait any longer. The supervisor I spoke too was nasty and hung up on me. NYC Housing treats everyone in the projects as if they are lesser than they are. They are rude and unprofessional. I tried even calling the Queens Borough Office and they are just as rude. Does anyone know who else I can speak with to voice my complaints? Who would be the Borough Office boss?
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Erica Sawyer
July 27, 2009
unfair treatment during the rental phase
On June 3, 2009 I went to see an apartment located at 284 Sutter Ave Brooklyn, NY in the Brownsville Housing Development. On this day I was informed by the housing assistant, Mr. Logan that I had to either except the apartment then or that I may be forfeiting my housing application.
On this same day I accepted the apartment and was told that the repairs should be done within two weeks. I was given a form with the breakdown of my "rental fees" and was told that I had ten days to produce the money. On June 19, 2009 I went back to the office, paid my rental fees and was given a receipt but not the keys to the apartment. I was advised by Mr. Logan that the apartment was not completed and that he could not give me a definite date as to when it would be completed. I advised Mr. Logan that I had already told my current landlord that I was moving based on the two weeks notice that he had previously given me on June 3rd. I told him that as of July 5, 2009 I would be displaced because my landlord already had a tenant ready to rent the apartment. As of today July 27, 2009 I am still not in my housing apartment and they have not provided me with a date as to when it will be done. On July 6, 2009 I was advised that the apartment only needed to be painted and that that would take approximately a week. I feel that this situation is unfair because I have paid for a product that I have not been provided with. After my July 6, 2009 conversation with Mr. Logan he has not been answering or returning any of my calls. On July 23, 2009 I spoke with his supervisor who, just as Mr. Logan, has not been helpful and also unprofessional.
Please advise me on what I need to do or what else needs to be done in order for me to get into my apartment.
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