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Cedonulli
June 22, 2011
Sold incorrect product--damaged vehicle
Asked for Ford power steering fluid. Counter person spoke to me about how Ford has a system that controls then brakes and steering. I didnt know that only means a booster unit / not where the fluid is. They were trying to decide which fluid to give me. I mentioned that a Ford garage told me I can use 'synthetic'. The Oreilly guy went to a shelf, picked up a bottle and said "This syas synthetic---this will do it for ya". That day I put the fluid in and 2 days later it started to make horrible sounds. The Ford garage found out the fluid sold to me was BRAKE FLUID and it destroyed my steering system for $2, 800 repair cost, which I dont have. I had polio and need my truck for my job and to carry my wheelchairs, without it, I will lose my house. It took two weeks of calling back and forth trying to get someone to help. At one point a manager said "We will get you back on the road". Then yesterday Pat Santon, manager of district 264 Oreillys, said, and I quote: "Its a BUYER BEWARE THING". He said I should have checked to see what I was putting in and I should have checked the fluid against the owners manual. They are telling me their counter people are not experts and cant be counted on to give us the correct products! Im am going to have great financial losses and they wont do the right thing. Marvin Von Renchler, Tigard OR
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May 13, 2008
Ripping people off
BE VERY CAREFUL conducting business with O'Reilly Auto Parts. Look close at their return policy. If you use a credit OR debit card and need to return a defective part, they will only credit the ORIGINAL card. This means if you change bank accounts or credit cards, you will be stuck holding the defective part. This policy is an outrage. They are ripping people off. Go check it for yourself on their web-site. I have wrote a letter to O'Reillys and will see just how committed they are to customer service.
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