O2

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1 stars
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Category: Electronics

Contact Information
United Kingdom

O2 Reviews

Mar November 5, 2009
Awful company
I have been a customer of O2 for 4 years. I live in London and have been travelling extensively. I have been using a blackberry account and in the last year I have made the mistake of getting an iPhone by O2. My total monthly bill has steadily increased to around GBP180-200 per month.

However, 3 weeks ago, I took a one (1) week vacation to Egypt and took my iPhone with me. I was very careful to not use my iPhone, afraid of potential charges. But today I have been slapped with a GBP 1, 066!!!

It is clear that the O2 iPhone service has been designed to rip off anyone stepping outside the protection of EU tariff protections. And O2 are more than happy not to alert early their customer (me) that daily charges 5-10 times the regular volume are being accummulated. Even credit card companies have a simple fraud detection service to call you when unusual activity happens.

O2 "client service" refuses to reverse this ridiculously high charges which is 5 times what I have ever paid in a month. O2's treatment of me as a client is abusive and disgraceful. It is so ridiculous that they are so protected by the high switching costs that they really do not care about any individual client.
mik3 July 1, 2009
Fraud
I have received an SMS saying: - Congrats your phone No. has won 550, 000 pounds in the on going int, I phone Number draw in UK.To claim E-mail at : [email protected]

The number that the SMS was send from is +511997994402

I have sent an email that include my paypal account and bank detail (but without swift code)

All I want to know if it is a spam, if there any chance with the detail I gave them I will be charge for any kind of fees?

Please reply

This just happened 5 hours ago, and I am very regret not to check in search engine first before sending an email to them
Scotty May 3, 2009
Rip off
The only "surprise" in this top up "hook the duck" is that you usually win a prize that is no prize at all because you get something that is no use to you ie free texts when you already get free texts on the tariff you are on. This whole thing is a scam and they are misleading people. They are letting people believe you can win any prize on hooking a duck but the "prize" has already been decided when they send you a code to input before hooking a duck. I didn't collect my free texts (which I have been given 2 out of 3 times when I already have free texts) and no matter what duck you hook, the prize is always the same. Surprise is that a large company like O2 are misleading people with this scam.
SAM April 14, 2009
money taken from credit
I received a message on my mobile phone on 13/04/09. This message thanked me gave me a pin number and took ten pounds off the credit on my phone. I phoned the customer service number that came with the message, but no one was there, so I left a message, and I sent an e mail to the O2 website. I received a phone call this morning, firstly from the customer service number and they said they had received a message from my number and this is why I received there text. I then got a phone call from O2 in answer to my e mail and the lady said that the money had NOT been taken off by O2. She also told me that looking back through my account there was a text made before this message and two made after this message was received. I told her that I had made the two after it was received as I didn't know why I had received it and I was complaining about the money being taken from my credit.
I can state catagorically that my phone was not ued or touched before this message was received. When my phone made a noise I came from the bedroom into the kitchen, where my phone was lying on the table, and picked it up and read message.
There is absolutely no proof on my phone that I called 79988 to request a pin number or anything else, but I have had ten pounds taken from my credit by someone I can't even identify
I want to know how and why something like this can happen. I only use my phone for emergencies and so people can keep in touch, I don't use it for anything else. What would have happened if I had been on a contract our had a load of credit on the phone, would whoever this was have taken all my money out?
Please can you find me an answer to this.
Many Thanks
Shirley Mackay
vixj83 March 27, 2009
False Advertising
I have a Nokia handset which I recently upgraded to on the O2 network. Nokia recently had a deal with O2 where people upgrading to certain Nokia handsets on certain O2 tariffs would receive shopping vouchers in a Confessions of a Shopaholic promotion. I upgraded my phone on the 9th of March online which is where I saw this offer and decided to take advantage of it. I picked my handset, tariff and offer online and received my phone from O2 two days later. I noted that no vouchers had been received and emailed O2 to query. I was advised the vouchers were out of stock and would now be sent. A week later I still had received none so I queried again and was advised that they were posted to my address. Still they did not arrive so I queried yet again - this time being told I was never sent any due to the offer having ended on the 3rd of March.
Until this point I was absolutely blaming Nokia, having been given the impression that it was your fault, rather than O2 but it transpires I am being given the runaround by O2 with their inability to keep their website up to date apparently! I have called O2 to try and get some resolution but have been told they cannot help as I placed the order after the offer ended. I would quite happily cancel my contract and send the phone back at this point because I am so annoyed with them but they have managed to keep me on the runaround so that my 14 days cooling off period has expired.
gigi March 3, 2009
Phone Charges
My husband used to have a contract in O2 which we got from Carphone Warehouse. Late December last year, they just cut him off. When we went to the Carphone Warehouse they said that the line is still live. How could it be live when there is no ring tone or watsover? We email O2 and they said they have not received it. They can't recieve email? In the meantime they keep charging us monthly bill eventhough we are not using it as you cant use it anyway. After they said that they did not receive the email. We send a letter by post. Finally, lat week late February 2009 we received a later saying that the last phone bill will be in April? How ridiculous was that? After almost 4 months of not using the phone they are going to charge us? I dont know if we have a case here but I'm just so angry. its like giving them money for free!
May 31, 2007
Refused to replace faulty phone
I bought the phone from my local 02 shop in Lancaster, the speaker became difficult to hear with distorted sound. I took the phone back after 6 months and they refused to replace it, they sent it away to their repair agent who said it was unrepairable as there was fluid ingress which I dispute. I have contacted O2 by email and they refuse to replace or refund my money.

I thought O2 were a better company than this.

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