When I received my AT&T bill, I noticed it was higher than usual so when I looked, I saw it was a $15.00 charge from OAN. The bill stated that it was "Billed on Behalf of INSTANT 411, INC. Questions? Call 1 877 768-366 11.07-15 INSTANT 411, INC-DIRECTORY ASST MO FEE14.95 Government Fees and Taxes 2.AL - State/Local Tax .90Total OAN Services, Inc. 15.85. First of all, the only service we get from AT&T is Intranet Services. We do not have a calling plan with them. So we would not be requiring OAN's services at all.

I too have been ripped off from this company! I was told my husband filled out something on the internet and they said he'd been sent e-mails that he could cancel in 72 hours. I asked why would he open up an e-mail from who he didn't recognize! This is a total rip off. They said it was for 411 services where I could locate restaraunts and directions. Outrageous. I can do this for free on teh internet.

I found charges on my phone bill from this company and I never ordered their services. I called them and talked to "Cynthia" who claimed I joined on 3-11-09. The charges on my bill were from 3-1-09 to 3-11-09, before they even claim I joined! She refused to do anything about it except she claims she closed the account, and she said she'll send my complaint to the supervisor. Yeah, sure. They have a rating with the Florida BBB of "F"! There are so many complaints about this company! Why aren't they closed down?

I also have a extra charge of 12.95 on my phone bill it shows up as an OAN and the charge is for voicemailtoday.com.He said I had signed up for over the internet, which I never did.I wouldn't ever sign up for something like that.I did call them and it supposed to be taken off my bill.This is a load of crap, they know alot of people don't even look at their phone bill they just pay it, especially the elderly.My phone company is AT&T, they should know better!

I was actually calling my phone company, for about the 7th or 8th time, for billing me more than they were supposed to. I have a bundle plan that seems to not show up on all my bills.

It was the manager that I was talking to that asked me if I knew anything about the charges by OAN, GreenTree Inc. When I said no she first told me that she couldn't take those charges off & that I would need to call the 800 number to cancel the services & ask for a refund. After a few minutes the manager said that she would send the charges back to the company but that I would still need to call to cancel their services.

When I called OAN they told me that I was the 1 who answered an E-mail & requested their services. She said that she would drop the charges & cancel my services. She also said that I supposedly signed up for an 800 number of my own & for voice mail services.

I asked the woman from OAN why I would need an 800 or a separate service for voice mail when I already had unlimited long distance & voice mail on my phone. I also asked her if it made any sense that I knew nothing about having an 800 if I was the 1 who actually signed up. She repeated the E-mail address that I used to sign up but I told her that although I still have that address I don't use that address. She gave me my master E-mail address that I can not delete because it is the master account to my internet service, which I get through my phone company.

I told her that even though I still have that account there is no way that I could have answered an E-mail where I ordered these services because I don't even use that account. I have been using a different E-mail address for awhile now.

I don't know if this is a scam that all the different phone companies are in on but I was lucky enough to have gotten a manager that felt bad about all my billing problems over the last few months. She did first state that she did not have the power to take those charges off of my bill but then eventually said she was 'sending the charges back to the company'. Those were her exact words.

Sadly, I don't remember the names of either person that I talked to. I honestly feel bad for the rest of you who haven't been able to get that money refunded to you. If nothing else the 800 number on your phone bill for this OAN company should help you cancel the services & future charges.

I was lucky & found it after only 1 charge. If for some reason I get any more charges even after canceling the services & the phone company sending the charges back I will update this message.