This company is dihonest and hostile to customers.

On May 3rd, 2009 I received a phone call from Oceana Resorts. I was told that the conversation was recorded. I was offered a 3-day, 2-night stay at the Hilton in Myrtle Beach for $99.00. The requirement was that I would need to attended a 90-minute seminar at the Seaside resort which is beachfront on North Myrtle Beach. At that time, I would also be given $25.00 cash. I was told there is an open reservation and I would need to book 7-10 days in advance. Also, I was told that because the salesperson has a couple left, I was given 2 bonus vacations, each 3 days/2 night at any of the 25 resorts, and I had 1 year to use. I was told repeatedly that I could book my vacation at the Hilton any time between “now and 7/13/09”. I was told there were no black out dates and if I wanted to stay on the 4th of July, I could. I was given a pre-paid claim # as E0502MB. I was then called back by the supervisor, Thomas Childress who confirmed the same details previously provided by the initial salesperson. On Friday, 5/8/09, I called the Reservation Dept. to book the vacation for May 23rd-25th and spoke to Heather. Heather told me that this weekend was booked up and that is one of the holidays that customers of this promotion was not able to book on. I explained that I was told by the sales person and the Supervisor that there are no black-out dates, and if I wanted to stay on the 4th of July, I could. Heather proceeded to tell me that the 4th of July was also one of those dates customers of this promotion was not able to book on. Heather stated that she would have the Supervisor listen to the tapes, and if I was indeed told this, I could be considered for a refund. I was told that I would know something on Monday, 5/11/09. On Tuesday, 5/12/09, I had still not heard from the company, so I called and spoke to Heather. Heather said that the tapes came in on Monday, and the Supervisor would know something by “tomorrow morning” (5/13/09). On 5/14/09, after still not hearing from the company, I again called and spoke to Heather. Heather said that Thomas Childress listens to the tapes and she would call him at home, and he would call me between 5 and 9pm. If he doesn’t call, I needed to call Heather back on Friday after 9:30am. I finally received a call from Mr. Childress on Saturday, 5/16/09. Mr. Childress explained that the 23rd-25th of May was not being booked because there was water damage at the Hilton and they had to book customers at the resort that weekend and it was full. I was then offered an extension to the vacation to December 31st, 2009. I was in a drive-thru line with my daughter so I asked Mr. Childress if I could discuss it with my husband and call him back. Mr. Childress said I could call him back on Tuesday, 5/19/09. I was unable to call him on Tuesday so I called him on Wednesday, 5/20/09. Mr. Childress was not in, so again I spoke to Heather. I explained that I would prefer a refund as I have had to rebook for 5/23-25/09 and did not want to go on another vacation due to leave from work. Heather said that Mr. Childress handles the refunds, and she would give him the message. Mr. Childress called me back on 5/21/09. He began asking questions about when I booked. I told him I called on 5/8/09 to book for May 23rd-25th. He began telling me that “common sense would tell you that dates fill up and you should book 2 months in advance”. I asked Mr. Childress to not speak to me that way. Mr. Childress began raising his voice and discussing my common sense. While Mr. Childress was yelling, I told him I just want my refund, and I am hanging up. Mr. Childress said I needed to give him my credit card # for the refund. I was skeptical to give Mr. Childress who had just belittled me my credit card #, so I asked that he put it on the same credit card that he took it off of. Mr. Childress said that the Reservation Dept. had that number and he would have to get them to do it. I said that would be great, thank you, and hung up. On Tuesday, 6/2/09, I still had not received my refund, so I called the Sales Dept. and spoke to Mr. Childress. Mr. Childress said that he turned that over to the Reservation Dept., and it is out of his hands. On 6/4/09, I left a message with the Reservation Dept. about not receiving my refund, and I would like someone to call me back with the status. I received a call today, 6/5/09 from Heather with Reservations, who has told me that because on all paperwork, it says, “upon availability”, I would not be getting a refund. I explained I never received any paperwork. Heather confirmed my address and said she did send it to me. Again, I said I did not receive any paperwork. Heather said she even sent me an email. I explained I also never received an email. Heather confirmed my email and told me I should check my spam folder. Heather said she would re-send the email and the mailed paperwork. I requested a copy of the taped conversations between me and the company, I was told I could not have them. I was promised a refund and never received it.