After reading all the complaints about Ocwen, I can relate because everyone's story is exactly the same as mine. I am trying to modify my mortgage for months now. I have faxed and emailed the same docs too many times to count with customer service telling me they have not received them. You have to speak to someone in India who has no clue. VERY FRUSTRATING TO SAY THE LEAST! These idiots are screwing with your home and could care less. I don't think they really want to help. You cannot speak to anyone in the US who has a good grasp of the english language. Something needs to be done and we should start a class action lawsuit. If anyone has any ideas please contact me. HELP!

Admittedly behind on my mortgage payments due to job loss in 2009, and being a new customer to Ocwen due to my Saxon mortgage being sold to them, I am trying to get a loan modification. They sent me a package of documents to complete, which I did and faxed back 25 pages of information. At that point, they e-mailed a letter to me, saying they were missing some information. Two of the things they asked for sounded like forms, which I asked them to send me. They have not. I've spoken to two different people on the phone - both of whom told me they'd send the forms via e-mail - still nothing. I've e-mailed them, asking for the forms - still nothing. I've tried to call them, and when I finally get through all the automated bullsh-- and press 0 to speak to a customer service representative, I get voice mail telling me they are working on my loan modification, please leave a message and they'll call me back within 24 hours. They don't do that. Today I received two certified, return receipt requested letters - both exactly the same - that were Notice of Default letters. I'm afraid I'm going to lose my home, but I'm trying to comply with their requests. After reading some of the complaints here, I'm even more worried about this. I've contacted the Florida State Attorney's office, HUD, and have the name of a real estate attorney that I will contact on Monday to see what my next step should be. If anyone has any suggestions, I'm open to them. Thanks -
Aircuervo - Tarrant County, Texas

We purchased our THIRD home in 28 years on Oct 10 2007, Unfortunately we were referred to a lender that was less than ethical. Our 1200 dollar a month payment was originally said told would be 750 per month, until after they had us. Taylor Bean and Whitaker was our mg company, thney have gone out of business as of 8-09. We aspplied for a modification with TB&W FOUR TIMES, we sent FOUR APPLICATION PACKETS OVERNIGHT FED-EX as advised by loan officer/representatives at TB&W. I have all of the tracking and receipt #'s and have compiled a file on TB&W. We've contacted the Florida Atty General as well as the Pa atty General.

TB&W transferred our loan to OCWEN in 8-09 after stating by phone that we were approved for a modification and " agreement papers' were on the way. This was a blatant LIE... they never intended to modify rather they transferred us to become OCWEN customers

OCWEN is now trying to force us into forclosure, they are now sending payments back to us, while stating they are modifying our mortgage. We are not eligible for the home affordable loan because it is a investment property. However I've contacted the AG and congressman in our district who assured us that mnodifications are for EVERYONE AS WELL AS INVESTMENT PROPERTIES.<br />
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Ocwen is returning payments...UNHEARD OF???? We intend on paying in full and getting a modification elsewhere but first we are having a FORENSIC AUDIT done to investigate OCWEN and their practices.

sold my home (by default) yet not in foreclosure. They placed my loan in foreclosure status on 3 occasions demanding an exceedingly amount of money to stop the sale. On Jan.15, 2009 they finally did it without my knowledge. I did not find out until I rcvd a notice from new owner to move out. I contacted the new owner, Ocwen and the trustee who handled the sale and they all agreed that the sale was in error but noone would rescind or do anything about it. I actually had over 200K in equity in my home unlike most americans who suffer from foreclosure. So why would the new owner want to give it back? I am out of options as my attorney doesn't seem to be heading me in the right direction. help deanna 209-298-3834

My nightmare started on July 28, 2008. I first contacted Ocwen and informed them I was slowly depleting all my savings and was about to fall behind with my mortgage. I was always current with Ocwen for over two years. I sent via e-mail, fax, and mail, a complete loan modification package with all the docs requested (about 38 pgs) After not hearing for a month, I called. It is next to impossible to contact Ocwen as all calls are routed to India. Comforting to know where my financial and personal data is going. A rep (Indian) at Ocwen told me they did not have my w-2's so they filed it in the circular file. I tried to explain numerous times over a period of several months that I was self employed and there is no w-2 or 1099 for me. Since they had my bank stmts and my 2006 & 2007 income taxes, all they had to do was look on Schedule C. After 3 months of trying this, sending my paperwork three more times, and talking to several more 'employees' at Ocwen, STILL NO REPLY.

On one call to Ocwen, I was on hold for 67 minutes and another time 45 minutes, and still was unable to speak to anyone. On occasions when I did contact them, I had to start over and explain the same things to every one of them. Still no help. One told me I made too much money. The next one told me I did not make enough money and could not afford the loan. One told me they had all my documents, another told me they did not have any documents. Now, they either have them or they don't, right? Well, then why didn't they offer me any options? Another 'employee' told me they could not help me because I was still current. How stupid is that? That is PRECISELY the right time to act.

I finally fell behind in October, after depleting all my savings trying to keep up. Now, they start to call me DAILY! They only want money. They refuse to talk about alternatives, and direct me to the Loan Mod Dept. Same phone number, no names. I fax them my cell phone # so I can't miss the call. No calls. I call back dozens of times and can't talk to a real person.

In Dec, 2008, I hire a lawyer backed loan mod company They try to help me for three months. Finally I get an offer that is the same amount as what I was paying, except now I am five months in arrears so they add that to the end of the loan and make the mortgage upside down now and end up with the same payment. What kind of loan mod is that? All I ever asked for was a lower interst rate and payment. What do I get for my good payment record with them----9.65% They are 'helping me out', and I should be grateful. Well, I suppose looking at the legality of it, they definitely were MODIFYING the loan. No problem, my credit score went from 650 to 500 in two months! I'm sure it will take TWO YEARS for it to go the other way. So, there goes any chance I may have had for a refinance. They have me coming and going and control my life.

Jan 15, 2009, I get a certified letter from Shapiro & Weisman LC attorneys, saying they represent HSBC NA, who actually owns the loan. (first I ever knew HSBC owned the loan I took out with Sebring Capital and they transferred to Ocwen--big mistake for me), and that I am in default and they MAY foreclose. My first question to my atty is why can't we try to deal with HSBC since Ocwen is Impossible? No, this can't be done. Ocwen has a service contract, so I must go through them. Fat chance!

Feb 26, 2009, I call Ocwen for one, last attempt. You guessed it, going in circles for ten minutes trying to get to a real person. I requested short sale info to be faxed to me in three days as the recording states. Four days later, no fax. I call again Feb 29th. Still no real person, and request a short sale agreement and a 'leaseback agreement' from the automated menu. Days later, no fax, no call, no nothing.

I have to state that having my loan involuntarily transferred to Ocwen 2 1/2 years ago is the single, most nightmarish thing that has ever happened to me in my life and I am 62 yrs old. I am a 4 yr US Marine, Viet-Nam combat Veteran and nothing in Viet-Nam was this bad!

Today, as I am sitting at my computer, after calling Ocwen 3 more times last night (no response, but I recorded the three calls), I am typing an e-mail to my attorney to tell him to go ahead and try a short sale since I have exhausted all my avenues with Ocwen, including two attempts with HOPE NOW (which is a complete and utter JOKE!!), I get a phone call from a friend of mine who says, 'Hey, I'm really sorry about the house, anything I can do to help?' He tells me that my house is in the legal notice section of the local newspaper, and is scheduled for a Sheriff's sale on April 6, 2009, at the County Courthouse. Talk about being 'Blindsided'. This is the way Ocwen works. They are totally untouchable by anyone, including President Obama!! They have ALL MY CONTACT NUMBERS, and did not even notify me of this action yesterday. Sound familiar? I read this same thing happening to others several times on complaintsboard.com

So, I am inviting whoever reads this to please, take a few moments (or hours if you have the time) to go to www.ripoffreport.com, and read through the 1580+ and growing, list of similar complaints. Everything I have related here is totally true and is being practiced by Ocwen every day. It will turn your stomach and make you sick, and you will wonder how a business like Ocwen can remain in business and do these things to thousands of homeowners who, like me, are just trying to stay in their homes. They are consumed by the dollar, their greed, and are simply just too STUPID to try an easier solution or even look for solutions to these problems. We are all just a number to them and THEY DON'T CARE!! Also I have enclosed a phone number(561-682-8520) and e-mail address([email protected]) for William Erbey, the CEO (Chief Egocentric Officer) of Ocwen. Call him and tell him what YOU think. I'm going to.

I have made it my mission in life to pursue this all the way to the top of our government, including the media, and I will join in any class action lawsuit attempt, and will tell my story over and over as many times as it takes. William Erbey, look out, you have started a movement! I don't have any money and I don't know where I will go, at this point, but I will try to help others in this same situation in any way I can.

I have a LOT more information, that I will share with any interested persons, attorneys, parties, or whomever. Let's work to stop this kind of ABUSE, because that is exactly what it is.