Ocwen
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| 1 stars | | (78) |
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Category: Business & Finances
Contact Information
Maryland, United States
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Ocwen Reviews
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November 5, 2008
Fraud and cheating
After reading many of the reports filed on this site, it has come to my attention that it is time the home owners should file a class action suit against this company. I too have had the same problems as many of you that have already reported. We were given to Ocwen when Aegis Mortgage Company filed Bankruptcy. We were on a forbearance program and then in November were sent a letter to bring the account current, that we would longer be on the forbearance program. The first certified letter came November 16 with a demand payment by December 16. Then we get a second certified letter dated November 19 with a demand payment for 1/2 the payment of the November 16 letter to be made by December 16. Then we get a third certified Demand letter December 17 demanding payment by January 17 with the same amount of money due (adding $5.21 more to the payment) that was due in the November Letter. We are current with our payments. We have proof of this. So what they are trying to pull, just does not make sense and to reach them by phone is a nightmare. To email them, you are really lucky if you get a reply of which they claim they will replay to you within 15 days. Whoop tee doo!! According to the Government Pamphlet on Fair Credit Practices, Section 805, clearly states that frequent calling (of which no one is on the other line either) is a form of Harassment and is illegal. Well, with reading all the reports that have been given on this web site, maybe it is time that a class action lawsuit be filed to wake the company up. Oh, by the way, when they outsource to third world companies, and then ask for my social security number, are they crazy!!! There is no way in 'Gods Green Earth' I am going to give anyone outside the United States my Social Security Number. I contacted my attorney and she said we have a great case. Maybe someone should put their money where their mouths are and prove to others that they honor what they say on their Web site. Do I have any takers. If you are interested in going with me in a class action law suit, please contact me through this web site and I will find a way that we can all communicate to get one started. I will watch this site daily to see how many people are really serious about starting the procedure. Without you there will be no relief for so many of us and more in the future.
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October 13, 2008
Terrible experience
I am reading all of your posts. I would post my story, but it would be more of the same. I have been seeing other remedies to our OCWEN Mortgage nightmare. OCWEN counts on us not having the funds to obtain an attorney when they screw us over. I believe the only way we will get OCWEN held accountable for their scandalous behavior is if we all come together.
Pissed consumer seems to be deleting contact information so please try contacting me through www.sgtpile.com. This is our business website. Hopefully it will work. I will be happy to give you the direct contact information the the ombudsman we worked with.
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October 7, 2008
Fraudsters and thieves
We had Ocwen from 1998-2005. The forced place insurance (which we had our own and proved it. Charged us for all kinds of things from property evaluations to legal fees. We had gotten behind in our payments but would make them up thousands of dollars at a time only to find out a month later they added thousands more in fees. We finally sold the house to my parents so we didn't loose it in foreclosure. They got almost 40 grand from equity. Days after the sale to my parents we started receiving refund checks... small but at least something back. One stating our interest was figured wrong. Which was one of my complaints to them. One for insurance refunds ha! They are thieves! Run if you have them. go to www.msfraud.org for help.
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October 7, 2008
Rip off
I did a loan notification in May, wanting to keep my house I did what they asked and gave them the down payment of $1, 500. They said to make 2 payments for the first two months in the amount of $2, 498.00. They still managed to send me a statement with late fees and other fees on top of that. I could not make my original payments that were around $2, 100.00, why I agreed to it is beyond me. I recently contacted them again and advised that I just can't make those type of payments. They said that I could do another loan notification and that I would now have to come up with almost $2, 700.00, which they said was an average of two monthly payments. I told the rep if that was true then why the first time was my down payment only $1, 500.00?
He could not answer me. I then asked if they were participating in the Hope for Homeowners program, he said that at this time he did not see that my loan would qualify that they had already sent letters to who did. I said that the program states that if the amount of your payment exceeds 31 percent of your income and that you needed to check with your mortgage company to see if they were participating. If you are participating and I fit the qualifications why can't I start the process.
All he said was you might qualify later, but in the mean time the longer I wait the more my downpayment on a modification may go up. I could go on and on, specially on how when you call customer service you get people who read a script from India. I have asked several times that I wanted to speak to someone in West Palm Beach and I get switched back to the main menu and get the same customer service in India. They act like they want to help but have the attitude of 'oh well'...
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September 26, 2008
Fraud and scam
I had a mortgage with Ocwen and refinanced with Chase. I was so happy to be rid of Ocwen. 60 days later I found out that Chase sent me back to Ocwen for servicing. I called Chase and they told me that my mortgage was with them and that Ocwen was only servicing my account. I am pissed. I just cannot get away from Ocwen. The people in India are so rude. I had one to tell me shut and listen to what he was saying. The woman that I spoke to at Chase asked, "What's wrong with Ocwen." I explained to her why I did not like Ocwen but I know there is nothing she can do.
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September 2, 2008
Lies, poor communication and poor customer service
We have been trying for going on 2 years to get someone to work with us and do a refinance or a loan modification. Two years!!!
You never speak to the same person, always a person in India and no two computer systems have the same information on it. No documentation of what you spoke about, and if I did not have sense enough to keep up with taking names, dates of conversations and good notes of what was told to me, you would think I was a complete lunatic.
Each time I send in a payment we first started out with the payment going towards June. But each month I send in a payment the payment goes backwards. This month our payment goes towards APRIL 2008. Amazing, I was under the impression that after June came July, how it goes backward is...I cannot even put into words. I do have records of payments and when and how much was sent.
It would appear that when you have a telephone conversation that Ocwen never documents anything. You cannot even make payments online.
During the two year stint, we have experienced 45 minute waiting period on the phone, a person that is reading from a script that has no relevance to what you are speaking about and ending the conversation with a false hope that someone finally understood what you were trying to convey or a continuance of transferring, transferring, transferring only ending up to the number that you initially called in the beginning.
Trust me...there is no difference from the loan modification department than the payment department, than the payment arrangement department than the collection department. They are all in the same room. India.
If you start a class action suit, please count us in.
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July 15, 2008
X employee noticed fraud
I worked for Ocwen for about a year. When I first started i did not notice anything wrong. The longer I worked the more I noticed the fraud that was taking place. The company has a program called Real Trans / Real Remit. This is supposed to help the Agents they hire get paid through Direct Payment. Well, I witnessed countless occassions where payment was not made for no reason at all. Ocwen would come up with some sort of excuse to explain the reason, but I know it was all garbage. The agents would do everything right but it would still get rejected. Ocwen outsourced many jobs to India. They are the ones who accept or reject payment. Even when I tried to talk to them I could not understand them. They were hired to cover up all of the Fraud that was taking place. If questions were asked the blame would go to miscommunication. Now the company is loosing a lot of money, so I imagine the fraud will only get worse. Be aware.
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May 19, 2008
Scam and rip off!
I have been trying to get Ocwen to modify my mortgage which is at 10.65% interest. Every time I call I get the run around. One day out of conversation I asked where the person was located. He and all others I've spoken to since have answered... 'India'. What is this country doing to the AMERICAN people?
I get calls all the time because I'm 1 day past my grace period. Nobody will help. There is over $100, 000 in equity in my property which they are trying their hardest to take from me. I've put it on the market, it's prime real estate, but they won't give up!!!
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April 16, 2008
They are a joke
I am having the same problems with Ocwen all the fees and hours on the phone on hold! I admit I was behind on payments but I made ever effort to fix it I did everything they told me too and am still behind by there calculations! I am considering hiring a lawyer! Dose anyone know any less costly way I can report them and get some legal advice on how to fight them! I had a forbearance plan in place paid it and there was a modification after that they lost my paper work when I sent it in I was smart though and sent it certified! I had to fax them copies of everything! I now find out they have been miss applying my payments to the old forbearance plan not my modification! UGH HELP!
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March 31, 2008
Scam and harassment!
This company has from the very beginning ripped us off. We receive fees and penalties when they are not due. We have interest charges that are so high, we could better afford a much bigger house with someone else. Our other complaints are that there is no way to even talk to anyone about our problems. Every time I call to talk to them they say I have yto send a written request to their research department. Once I do a couple weeks later I get a letter saying all is well.
The bigger kick in the pants is that shortly after I send the request I get another letter saying It is going up again!!!
When I pay the total amounts due one month, the next month has several more charges.
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