Odesk
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Category: Services
Contact Information
Redwood City, California, United States
odesk.com
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Odesk Reviews
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OdeskProviderVictim
June 23, 2011
Beware of Odesk Customer Service and MarketPlace
I have been working in ODESK for two years. I had the unfortunate mishap of complaining to their customer service and their Odesk Marketplace of my recent buyer (also known as my employer) and some of my co-workers making fun of my ethnicity and my being a disabled person other than having a hairlip.
If I could draw your attention to their ODESK Marketplace regulations, it bespeaks of two things: GUARANTEED PROTECTION from work and harassment of any form.
When I complained about the buyer's behavior, what happened was that Customer Service referred my case to their Marketplace and I was asked to submit my evidences from pictures (JPEG/PNG) to chat transcripts of any form if available. I have done all of that.
While awaiting the result of the investigation, WITHOUT WARNING, ODESK SUDDENLY PERMANENTLY SUSPENDED MY ACCOUNT.
I was the victim and the complaining party and this is what they do to complainants.
This horrible story just tells you that ODESK is BIASED if you will complain about American Employers and Filipino Co-Workers. I am a Malasian Christian working from home because of my condition but this does not mean I am not useful nor am I a dependent.
ODESK TOLD ME THAT MY SUSPENSION WAS PERMANENT AND I CANNOT ANYMORE COMPLAIN AND THEY WOULD NOT RESPOND TO MY EMAILS ANYMORE.
They claim to have warned me but there was absolutely none and now my account has been permanently suspended and according to their email, it is their prerogative not to reply inspite of the fact that I have a pending complaint lodged against my buyer.
BEWARE! IF YOU ARE A DISABLED PERSON, NOT AN INDIAN, NOT A FILIPINO, THEN PLEASE DO NOT APPLY AT ODESK.
I HAVE LEARNED THAT THEIR CUSTOMER SERVICE ARE MOSTLY FILIPINOS BUT THE WAY THEY SPEAK (NOTWITHSTANDING THE POOR GRAMMAR) COMES WITH A RIGHTEOUS INDIGNATION OF SORTS AND IT IS AS IF THEY ARE AMERICANS AS WELL TOTALLY FORGETTING THEIR BEAUTIFUL CULTURE.
A very sad situation that ODESK refuses to rectify.
-ODESK PROVIDER VICTIM-
Read more: http://www.rateitall.com/i-1081067-odesk.aspx#ixzz1Q8kG54K2
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Collector Coin
March 22, 2011
No care for business owners
Full version of this complaint is here: hThe short version: after working with oDesk for 6 months and hiring dozens of contractors, oDesk suddenly suspended Colnect's account which had 26 active contracts WITHOUT even providing a reason. It took 5 days and many requests to realize that oDesk did it since bonus payment to one of the contractors was passed using PayPal and not oDesk. As I was unaware of this being a "serious violation" of oDesk's rules, I offered that contractor to get her bonus via oDesk or PayPal and she chose PayPal. About 2 months later, when we ended our contract, she decided to complain on oDesk since she didn't like the feedback she got. So basically, they lost less than $5 commission from that bonus not passing through their system and decided to suspend Colnect's account although thousands of $USD were passed on oDesk and got we got only excellent feedback from contractors.
After their support failed to answer my issues properly, I contacted oDesk's CEO Gary Swart with the story. Finally, after 2.5 weeks, oDesk resumed Colnect's account. They never apologized for the damage they've done to Colnect and 26 active contractors without a good reason and they refused to change their policies or consider any compensation to the contractors they hurt or Colnect.
This is the reason this post has been made - to warn employers relying on oDesk.
ttp://blog.colnect.com/2011/03/odesk-warning-for-employers.html
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fmalapit
December 11, 2010
ILLEGAL SUSPENSION OF ACCOUNT
Good day
Well i know why i get suspended ... but its only a mistake forum post .. i accidentally used my wife account instead of mine ...
Remember accident, mistake and sickness is a natural phenomenon you cannot blame anyone on it ...
ive got 3 contracts that still running and a 7 interview
and they suspended me ...
THEY HAVE VERY BIAS FORUM MODERATOR ...
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MJGTLLC
September 20, 2010
Fraud and Scam
I hired thru Odesk a provider with raving reviews and lots of work hours. He wanted payment by PayPal and I paid him and he wanted more later but provided no proof of work. Then he simply disappeared. Odesk won't do a thing and won't even take him off the provider's list. Then told me if I paid outside the Odesk system, it won't protect me. So we resubmit for another bid and we hired another one and made payments thru Odesk. Supposedly only and 3 month job but it got dragged out to more than a year. Each time they wanted a bit more time and payment. Since we tried to be patient and so much time and effort were invested, we went along. Every time the demo would meet problem and told that the problem will be fixed the next time... and finally, they disappeared. All communication stopped and getting dead silence from them after two weeks. As of now, we got nothing, not even a single code. Told Odesk about it and asked it to reverse my credit card charges. Odesk refused and said it's not their problem. They won't even consider this matter a matter of fraud or even want to investigate. They said they can't do a thing. It's my problem and not theirs. I had to pay them 10% of the amount of contract and they provide no guarantee nor would they investigate and address the issue or resolve the dispute. Fraud is fraud, scam is scam, and there is no resolution to it. It is simply criminal and Odesk doesn't see it that way.
The worst part is Odesk's attitude. They won't even consider that fraud exists or they should investigate and address this issue. They take your money and the fee you paid and leave you all alone.
Odesk system and platform doesn't work and it's business model or practice is unprofessional.
Whether you paid outside Odesk or thru Odesk, beware, you are on your own and Odesk will do nothing for you when there is a scam or fraud.
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odesk_support
August 31, 2010
violation of privacy of odesk
I have been a trustworthy provider who has some reputation among odesk community but odesk suspended my profile, account, job applications, job offers and contracts in order to force me to provide privacy including date birth, photo, address proof etc. They simply cut off my income.
I feel this crossed the line. Provider should also have certain privacy. I asked around, but other buyers and providers did not have to provide such information!
Odesk also suspended my access to forums, so that they can cover this issue! Because I submitted many tickets to customer support, odesk even blocked me from their customer support! Later they permanently suspended my account.
Long time ago before this incident, my profile was secretly hidden by odesk from search, and I did not know this until someday a buyer told me he could not find me! And it happened a few times!
I have heard a lot of cases that buyers were scammed by providers at odesk, but odesk did nothing to help. I was honest and reliable and I never scammed anyone, but my account was suspended! This is very unfair! Maybe because odesk feel they cannot earn a lot from my working, so they just throw me out??
I am finding a good lawyer regarding this issue and welcome anyone else to join in.
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odesk
August 27, 2010
privacy
I have been a trustworthy provider who has some reputation among odesk community but odesk suspended my profile, account, job applications, job offers and contracts in order to force me to provide privacy including date birth, photo, address proof etc. They simply cut off my income.
I have heard a lot of cases that buyers were scammed by providers at odesk, but odesk did nothing to help. I was honest and reliable and I never scammed anyone, but my account was suspended! This is very unfair! maybe because odesk feel they cannot earn a lot from my working, so they just throw me out!!!
I feel this crossed the line. Provider should also have certain privacy.
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philly1537
May 24, 2010
Odesk Scam Company
The Biggest Scam they provide no support for scams through Odesk get scammed at your own will. No one watches over the users for completing the job
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rbasak
February 4, 2010
Credit Card Fraud
I have been scammed by oDesk resource. Be very careful while hiring any resource on oDesk (virtual assistant, blog poster, programmer - anything). I had hired this person in November 2009 but didn't give him in assignment (his allowed working hours specifically said "0"). Yet he went in and started charging for work of which there is NO RECORD WHATSOEVER (he claims he worked offline - but nothing in their Online Diary). This service provider, who goes by "PaulSystems" or "Tonmoy Paul" from Bangladesh, started charging over $600 hours per week from end of December. He charged over $3000 on my account since December claiming that he and his team did work for me. As I was away for a month I didn't get to check my bills or invoice during this period. Once I got this information, I reported to oDesk and so far I have 0 response from them. I am thinking of suing oDesk or flush this in the media so that the people using oDesk become wary and careful about this kind of issue with oDesk. Once again, this should be BIG WARNING for anyone wanting to deal with people through oDesk.
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