On 12/09/2007 Purchase a large amount of "Home Office" furniture from office depot, which was to be delivered on 12/11/2007. On 12/11/2007, the delivery was shorted by 1 major piece. Customer Service Mgr. told me to wait around until 8:00 P.M. and the piece would be delivered still that day. No delivery. Called back and they informed me that the "Delivery Company" would call me to reschedule. Next day, No Delivery. 5 days later Customer service calls to "Cancel" the order and told me to go back to the store and re-order. Previously paid "Cash". Was told that I would receive a Refund Check and never did. Now am told that I "MUST" wait 6-8 weeks for a refund. Reported to BBB.