First off, you can't even find a place to write to get a complaint addressed; if you could, I'm sure they'd just ship your complaint off to another country where people keep saying they don't know what you're talking about. But that's just the tip of the iceberg for me. I have yet to find a customer service agent, both in-store and over the phone, that is willing to help their customers. I read another complaint in which and employee writes "If we gave customers money back for every laptop we needed to send back, we would lose millions of dollars" and that's my point exactly. OD is solely about the bottom line, they only care about their profit margins, and are only concerned with protecting itself. What a crock if you ask me. I'm not saying that I believe Office Depot should go into the red to appease every customer but I do fully disagree with them acknowledging in their service plan that they could issue a check for the value of the product but choose to give a gift card back to the store that screwed you over to begin with. Their terms aren't even concise to begin with. I call customer service at, ironically, 1-800-GO-DEPOT (and I say ironic because after what I've been through with them, I will never, seriously, never, go back to an office depot store again) and different agents give different feedback on the same subject. I wonder why that is; maybe it's because they also aren't clear on what the terms and conditions are.

I am so frustrated and feel like it is just expected that I should be without a laptop that was sent in for a repair then "lost" for nearly 4 weeks that I would even consider purchasing a second product from their stores? Seriously? That's how I know that Office Depot could care less about their customers. And they just blame every other possible entity for their shortfalls - it was the manufacturer, it was the carrier of our warranties, it was the shipper. When will Office Depot just own up to their shortcomings so that they can actually have customers that are satisfied with the service they receive instead of just passing the buck? After all this, I will never shop there again and when I say never, I fully mean it. Recommend to all those who don't want to be in the same boat I am in to purchase online directly from the manufacturer and save yourself the headache.

Received a letter stating 2nd prize winner totaling $250, 000.00 and an enclosed check for $4700.00 to pay taxes to be deposited then Western Unioned to a tax agent. Call Karen Morgan @ 1-778-321-6037 to start claim processing. The check says it is from Office Depot and drawn on Citizens State Bank in Clara City, MN and the letter is from First Central Fianancial Services in Ontario Canada. The Chief Financial Office that the letter is from is Wilson Macmason but that is not the signature on the letter and the check appears to be signed by Richard Nixon. Total scam, do not deposit these checks.

I returned a toner cartridge 2 years ago for credit but on subsequent orders always was billed for the full bill. They never send a statement and it is d#$% near impossible to get to a representative that can access transaction history to verify you have a credit. They just keep sending past due invoices. I spent 1 1/2 hrs on the phone with them 4 monthes ago and they agreed I had a credit and that they would wipe off one invoice due and then take the remaining credit off the next time I bought something. But low and behold the next time I bought something they started faxing me both the old invoice and the new one and no word about my credit. TOTALLY UNETHICAL OR INCOMPETANT OR BOTH! It takes so much time to try and explain to someone and to get to the right someone that one is tempted to say the heck with. But no way am I going to let them get by with stealing my money.

Office Depot needs to have a better job search, there HAS to be openings in San antonio but it keep saying no matches, please for the sake of you company get a better job search cause it suckss *** seriously... before i tell corporate. How are people able to get a job here if we cant find the city, you guys are all over san antonio WTF! your dumb site cant tell me no matches thats ***, heb has a better job search sight then yall do and they have less money then yall. Put some money into something thats actually important

Office Depot failed to deliver an item on the specified date and automatically cancelled my order as a result of their non-delivery.

Then, a week later, they suddenly and arbitrarily changed the status to 'delivered' and charged my credit card for the item even though no merchandise was ever delivered to me.

It took 3 weeks and numerous calls to Office Depot's head office to get a credit put through for the unauthorized charge.

No one would take responsibility for failure to deliver the merchandise and their customer service phone number goes to a call center where they have no info and no authority to resolve problems.