I made a computer notebook purchase on July 15, 2007. I was told at that time that I would have fourteen days to bring it back. I attempted to return it on the 21st of July. I paid with an electronic check - the same as cash and I expected to receive cash back. I was told that I would have to leave the computer and give them my name and phone number so the manager could "investigate" my purchase when he came in on Monday. This is OUTRAGEOUS. First Mr. Doyle said that he didn't have the money to give me and then he changed his story when I pressed him about his policy. How can cash be returned if the policy is to NOT KEEP CASH in the store to cover returns? I asked Mr. Doyle for an 800-number for customer complaints and he said there wasn't one. He then gave me the corporate "561-438-4800" number knowing full well that no one would be there to solve my issue in a timely manner (NOW). Let me state that I would have been willing to accept a check handed to me at that moment as I told Mr. Beason when I contacted him. I had gotten Mr. Beason's name from Mr. Doyle but he refused to give me a contact number. I looked it up in the phone book. By the way, Mr. Beason was upset because I had called him at home on his "day off" that he was spending with his family. I told him that as a manager he should know that he IS A MANAGER 24/7. I explained the purchase to Mr. Beason and told him that Mr. Doyle first told me that he didn't have the money and then he changed his story to the he only had "ones." Mr. Beason said that he would not give all of his store's money out on one return and that was what he had told Mr. Doyle. I told Mr. Beason that when I had questioned Mr. Doyle again about the "800" number he called the police on me. Mr. Beason said that he had told Mr. Doyle to call the police if I was loud and causing a scene and would not leave the store. I told Mr. Beason the Mr. Doyle NEVER ASKED ME TO LEAVE THE STORE. As for my being loud, I ALWAYS talk loudly because I have a Hearing Disability.

What I want to know is - Is this the way you treat all of your customers, or just those customers with Disabilities? By the way, I never knew (when I was in the store) that Mr. Beason had told Mr. Doyle to call the police. As far as I knew, he called the police because I EXPECTED an agent of Office Depot to HONOR the return policy. I made the purchase with an electronic check that was IMMEDIATELY run through my account. Mr. Beason said "oh no" you have to wait ten days for a refund for a purchase by check. So I asked him, "If I come in after ten days will I get cash back?" He stated, "If I have the money." Store policy STATES CASH REFUND. Is this a deceptive business practice? Or, is the problem simply a store manager who could not care less about customer service?

By the way, I purchased my desk top computer from the Lake Charles Office Depot. I have, in the past, made numerous purchases there. I want to know with whom to speak AT CORPORATE. Please do not give me an "800" number. I want the corporate extension, please. I feel that my time has been wasted talking to customer service in the Philippines. They, by the way, also lied to me. I asked to speak to an upper level manager and I was told that they were all in a "closed door meeting." When I asked her where she was located she finally told me Manila, Philippines. So I asked her, "Just what manager, at your location, do you think could solve this issue NOW. She said there was no one and ALSO gave me the Corporate number that sends you in circles. After sending you through the menu for customer complaints, the suggestion given is to call the store manager if there is a problem. I did that. It seems that store policy is to offer a service that does not exist (a cash return that is not available because no cash is kept in the store.

September 14, 2006, we place at Office Depot the merchandise was delivered to wrong address, they pick up the merchandise from the wrong delivery address, and back to Office Depot and since September we been asking for Office Depot to returned what was paid in cash the amount $188.90 and all I get is lies that a check been issue take four weeks but is it has past 3 month and I have made number of call one for week, we dont get our money back.

Small Business drafting firm. We order all of our office supplies from Viking. Viking has been bought out by Office Depot. I called to make my usuall order yesterday and I believe the call was sent overseas or else everyone of the operators could not speak good English. I was very frustrated when ordering because I couldn't understand the operator and when I asked that she speak slower so I could make and attempt to understand she became very angry. I hung up. I called them back in a attempt to talk to a supervisor. The operator would not let me talk to someone higher than her because she wanted to know what my complaint was. I told her and she said I couldn't talk to anyone. I hung up. I called back again. After going through this again I finally convinenced the operator to get a supervisor. I have know idea if I talked to a supervisor. This person was harder to understand than the operator's. I do not believe for one minute that this will go to corporate and the problem fixed like this so called supervisor said. I do know that I will not spend another cent with Office Depot. Come on!!!!! If Office Depot wants to sell America office supplies than I think it's time that they wake up and hire operators who can speak English, or attempt to be professional and knowledgable about the product they sell. I ordered from Viking for 10 years and have always had very good operators. They knew the products, were very professional and always seemed to care. Since Office Depot has taken over they have seemed to forget the consumers that buy from them. I guess it doesn't matter to them. Angry in Kansas and NO longer and Office Depot customer.