To Whom It May Concern,

I will never ever order from Office Depot again. I ordered on September 1st and 2nd and was told that my items would be delivered by September 3. I even received an e-mail stating that my items were sent to the school I work at. What a lie! I had to call and ask where was my order. I was given the nonsense of something happened with the warehouse. However, no one evercalled to state that there were any issues. At this point I have three confirmation e-mails for each order. This is utterly ridiculous!! Is this how paying customers, are to be treated?

I purchased a laptop from Office Depot with an extended warranty and owned it for less than a week. I was having problems with it and contcted Lenovo. If trying to resolve the issues, they detemined that I had a defective network card and advised me to return it. I went Office Depot first to exchange it. They said they do not exchange computers. The manager was very rude and could care less. I told him I only had it for a week and he then said if it was under 14 days, if I brought in my receipt and original box he would exchange it. They had no copies of consumer records in the store. I was so angry, I decided to return and go somewhere else to buy it. When I brought it back there was a different office manager more rude than the first one, I was told I could not return it. At first he told me I could exchange it but there would be a 15% restocking fee since I did not have the original packing material. I only had the box it came in. Then he told me he would not even let me exchange even though it was defective since I had taken it out of the box and there was dust on it and he was sure that it was not defective. I was so disguted. I will never go back there again.

I bought 2 small cases of paper (5 reams per case) with a coupon code online and had selected to pick it up in store. The paper was on sale and so the coupon code made it a very good deal. When I went to pick up the order in store, I was told that the manager had cancelled the order. I received no email (and still haven't days later) saying the order was cancelled. I was offered to buy it at the sale price, which wouldn't really make it worth buying as other office supply stores had comparable or better deals. I was also struck by the way the situation was handled when I went to the store. The man behind the counter at the Orders/Pickup area looked at the order and then called somebody (presumably a manager) and then walked to the middle of the store without explanation. He was looking at someone in the back of the store, nodding as if getting instructions (he was wearing a bluetooth headset) and then walked back over to me to tell me my order was cancelled because I couldn't use the coupon code. I left the store without pursuing it further as I didn't detect that there was much effort at customer satisfaction at this store.

My thoughts are that if an order processes online with a coupon code, it should be honored. If you spend your time going into a store to have a manager arbitrarily cancel an order, I don't feel like it is worthwhile to have a business relationship with that store, and possibly that company, anymore. Being a manger of a company, I buy a lot of office supplies and obviously get excited to get a good deal on something now and then. Getting excited about a deal makes me want to shop at the same store again and again to see what other deals I might run into, while also buying things at normal price. I really do wonder what a company, or store manager, is thinking in creating such a rift with a customer as to just cancel an order and not even bother to try to smooth out the reason why. I will never shop at that store again as there are way to many other office supply stores that have policies that are more geared to my liking.

For my daughters 17th Bday I bought a Desk from office depot, paid for it being put together and delivered.
I received the desk today (June 08 2010), The desk arrived in a box, not put together!!!

Thanks Office Depot, You lack professionalism and you do not have my trust!
You have lost a customer!

-Bill of Clovis, Ca.

Went in to the home depot to buy a wireless expander in the morning and found out the model they sell was out of date and needed a firmware update to possibly be compatibly with my router... well I went to return it after I found that it wasn't a crappy piece of equipment and found that the store had a policy that states the customer CAN'T have there money back even though i bought it just one hour prior to returning it. I felt so sick to my stomach when they kept saying "company policy". When I told the manager he lost my business, he smiled and said "that's okay, we have other customers".. this made me feel sick as they smuggly stand their and rob you with their "company policy"

I tried contacting corporate via phone and email and I never got a response. It seems to me this company doesn't like their customers.

If I am going to spend my hard earned money with a company, they better make an effort to make me feel welcome. Instead, office depot thinks all their customers are criminals and will laugh at you if you tell them they lost your business.

Funny thing is, I was a loyal customer and bought all my business supplies there... they lost thousands in sales, business and referrals from me.