As an employee of Office Depot (I'm only 19 so you can hear me out or not it's up to you), I frequent these sites because I'm curious to see what bothers our customers the most. I'm not doing this to protect the company name, I'm simply doing this because as a cashier I see many loyal customers at our store and I don't want people who live near OUR store to get a bad vibe from these complaints.

I respect everybody's opinion and believe every story on here. I'm writing this because I see our return policy is really frustrating people (not just on here but in our store too). Let me first clarify that our return policy is NO different then any other stores' policy as far as opened products, receipt handling, defective products etc. If you purchase a $500 laptop from us and you take it home, you can return it and get you're money back.

However, if you open the product (which is what we'd all do) and theres something wrong with it, you can no longer get cash back on it. You can bring it back in exchange for the same laptop (the one you got is defective so we'll give you another one). The reason being is we can absolutely not re-sell an open box laptop. Once that security tape is cut off the top of the box we are required by law to send the device back to the manufacture. If we gave customers money back for every laptop we needed to send back, we would lose millions of dollars.

Remember we bought you're laptop before you. We do get a fraction of the value of the device back from the manuf. but maybe $30 out of the $370(est.) we paid to sell it. The open container rule applies to all of our technology items. As for ink cartridges, the rules are flexed based on each store manager from each store. I know my store manager Mike Baxter is more then happy to take back an unopen or even defective opened cartridge. Even if you don't have a receipt, he'll give you store credit as long as you're not trying to scam us.

In conclusion, I just want to let everybody on here understand that it is easy to judge an entire company based on a bad experience at one of their locations (I've done it too) but it's not right. We at Riverside, CA Store 968 go to great lengths to satisfy our customers and we have a loyal customer base. I'm just tired of feeling like a bad guy and feeling like a bad store because I work for a company that may have a couple unhelpful associates.

Thanks,

- Donnie Stafford
(Customer Service Specialist, Store 968, Riv, CA)

I am real estate professional out of Palm Beach, Florida. My company name is Linda Bassitt, P.A.

I recently elected to become a Professional Association and I am chartered by the State of Florida as an individual entity (Corporation). I applied for an Office Depot Business Account and was rejected based on the fact that this corporation had an empty credit file…. (No kidding, I applied for an Office Depot Business Account in order to establish my company’s credit).

If the imbecile on the phone would have checked my worklife rewards card as I asked to, she would have seen how much business I do with Office Depot. A simple credit of even $100 dollars would have saved a lifetime customer. I will be taking my business to Office Max from now on.

Brought a toshiba laptop defect computer from office depot, paid in full, computer performance is poor and had it fixed twice and it still not working and office depot won't give me a refund or exchange. They are a horrible company to deal with.can't get on internet from day one and now it still won't perform well going on internet, cuts off constandly, had to buy another computer from another company hp brand and it works fine. brought computer last year, toshiba company had it send to them twice to fix without success and refuse to do anything else.

I purchased a Gateway laptop from Office Depot for a birthday present. Office depot offered $125.00 instant rebate and another $125.00 mail in rebate. I copied the receipt for myself and filled out the original receipt with my name and address, etc. and mailed it to the Office Depot specified on the receipt.

Well, in less than a week the laptop quit working, it wouldn't power on at all. I was under the assumption that I could return this non-working computer for an exchange, but that was not the case. First off, the store manager told me that because the receipt I had was a copy, (I sent in the original for a rebate) they couldn't help me (I can't believe it!) Second, there was not another laptop like the one I purchased so they couldn't exchange it. And they frankly told me to call Gateway, because they couldn't do anything to help me.

I can't believe that a company can stay in operation with these principles. Their customer service is the pitts! They only want your money and that's all. Please people, don't do business with this organization.

Ordered 2 xbox bundles on Nov 20th. Delivery notice on OD website said delivery Nov 25th between 830am and 5pm. Waited home all day and finally called them at 630 and they said the item had been discontinued.
THEY HAD CHARGED MY debit card for the full amount almost 500 and held those funds up for 5 days until I called THEM.
NO update on website. NO update email. NO phone call from them.
SECOND time OD did this to me in 2 months.
No wonder their ratings are so low.

NEVER AGAIN OD, YOU ARE A HORRIBLE COMPANY.