Why I will never buy another thing from Office Depot

Every time you advertise a good deal on a computer, your stores never have them. When those stores call other stores, those other stores never have. then your sales reps tell me "Oh that's been discontinued" So why advertise it.

Every time I order something from Tech Depot that was advertised in print or on your site, I get told "Oh that's been discontinued"

My last order: Purchased online from OD website for store pick up, charged 899.99, although your phone reps say I wasn't. Call me the next morning, state that the store I want to pick computer up doesn't have any and I cannot get on delivered because ummmmm "It's been discontinued" Call store: Store has 2, we'll hold it for you, GREAT!!! But since OD online is holding $899.99 (901.00 actually) I can't pay for new computer. Ask OD online to call my credit card company to release the hold, poor English speaking rep tells me that my card was not charged, ummmm my cc says it was, 901 hold pending could take 3-5 days to drop off. CC company says we'll gladly drop the hold immediately if OD calls and provides some info and I can buy computer immediately. Again OD rep speaking poor English tells me that my card wasn't charged.

Called store for assistance, guy tells me "Sorry this kinda stuff happens all the time, and there's nothing I can do." At least I could understand him.

This year Best Buy and Staples will get all my computer business, which I plan to buy one nice desktop, 2 laptops, an LCD projector, a 42 inch HDTV, and related software titles. All by Christmas.

No matter how irresistible your prices are, no matter how many tempting emails I get, I would rather pay more from a Store or Website that provides quality customer service, consistent prices between Web and Store, and actually carries the products they advertise, not discontinuing them the day the ad hits the streets.

Thank you for making this so easy for me.

Remember:

If I have a good experience, I will tell 2-3 people by word of mouth, and none via the internet.

If I have a bad experience, I will tell 10 by word of mouth and MILLIONS via the internet.

Thank you Al Gore, thank you for inventing the internet so I can tell the world about crappy retailers and their lack of realizing that without happy customers, the only ones that are happy are the bankruptcy vultures.

I bought two notebooks from Office depot for amount $1450 and at that time they had a promotion with rebates. From two notebooks i suppose to receive $245 mail in rebate. I filled out necessary documents, took a copy of receipt and mailed to them. By company rule i suppose to receive rebates within 6 weeks. But already passed 4 months haven't receive any. I already emailed to the company and haven't receive answer even it says that they will contact within 48 hours, That's lie, scam. There is no phone number only email. They never respond.

Office Depot mail in rebate scam, BE CAREFUL

i was a employee of office deot store 2191 in tampa fl. they start recently to offer " tech services" to customers. this is a total fraud. they charge customers for 100.00 for a mc fee virus scam, and some, what they call optimiser for vista. i'm a computer technician and i realise that this is the biguest scam in the market right now. that don't resolve nothing, beside of that the computer is running more slow than ever, eventually they stollen the money of the consumer, also there's more scam with the rebates, with rebates that never reach the consumer, managers looks like was trained in the nazi germani, are rude and stupids. they force employees to lie consumers about warranties they don't need and also don't work, pay employees cents as rewards of the lies to consumers, and offering a terrible customer service.most of the technology products in this stores are low quality, that's why have issues frequently. !!! STAY AWAY!!! and don't fall for his " tech services. AVOID MORE SCAMS FROM THOSE MASTERS.

I bought a PS/2 to USB Adapter for use with a KVM switch. After opening the package I realized that I did not need the adapter. I knew there was a 14-day window on returns and I brought it back after 11 days. Because the box had been opened, I expected that I would be limited to a store credit rather than a refund. I was told by the clerk that I could only get an EXCHANGE for the same item. I found this to be unreasonable. The department manager told me that, for this time only, I could get credit against another item for the same price or higher. I bought another item, which I did not need at the time, for a slightly higher price. I do not intend to ever shop at Office Depot again as long as this return policy exists.

Office Depot will not issue returns for electronics if the box has been opened. They won't tell you that either. DO NOT BUY from them if you think you want to return. If you don't like the item you cannot return it for either a credit on your charge card or NO STORE CREDIT either. Their policy is EXCHANGE ONLY. I will jot go there again. I am stuck with a TV that I don't like. Never even hooked the TV up. I took it out of the box, saw that it was too small and tried to take it back the next day. They refused. Called Corporate HQ. No such luck. They refused to help me get a credit to the store. EXCHANGE ONLY. I was visiting and didn't want to fly home with the TV. They don't care...