No one answers the phone or e-mail inquiries. On one occasion I got an e-mail reply with false information. I was give a tracking number for items that were shipped to Maryland. I am in Miami, FL. It's been 1 1/2 months and still no items. I asked my credit card company to stop payment. Funny thing is one of their email responses was for a 5% discount on my next order! What an insult!