OfficeMax advertised a Kodak Z950 camera for sale. When I went to the store to purchase it by the Dec 11th deadline I was told the cameras were not shipped to the stores. I was informed if I ordered the camera it would be delivered within 1-3 business days so I did, right there in the store. Day 3, no camera. When I called I was told it's backordered until January 10th, at least. Not great for a Christmas gift! Thanks OfficeMax, back to the stores.

I bought a nice chair from Officemax less then 2 years ago. When I was in the check out line, the employee who helped me with my purchase told me all about the MaxAssurance Plan. For $9.99 you can get a 3 year warranty, so if anything goes wrong with the chair you can bring it back and we would take care of it for you. Thought is was a good deal. The chair was on sale for $99.99 from $169.99. So, $10 dollars for a 3 year warranty sounded good. I was told to register it and I did after getting the chair setup for use. After a year the hydraulic went out, so I couldn't raise the chair up anymore, it would just sink back down. So, I got the MaxAssurance phone number and called to get my chair fixed. They didn't have any record of the chair being registered. But they gave me a one time registration for free. Then they told me that was covered under my protection plan and I would be receiving a gift card for the price of purchase, $99.99 and I should get it in 2 to 3 weeks.

Well, I waited, and waited, and waited. I figured it was like a rebate system and it could take up to 6 weeks, and the chair was still usable. But nothing came. So, I called them back up. They tell me I was declined, I told them they should have called me to let me know. They said someone called. This I know is untrue. Someone is at my phone 24 hours a day, and I have an answering on, for the very rare times that everyone is gone. There was no phone call. I asked them why was I decline, they said that my warranty didn't cover moving parts, and if I would have bought the warranty 1 month later it would have been covered. They didn't care that I waited for 6 weeks for something that was their fault. They didn't offer a free coupon for like $30 off or something like that. They didn't care, and they seemed rather cold about it. They also said if the seat was broken that would be covered. But not the Hydraulics. When I was sold the warranty, they told me if I had ANY problems with the chair they would take care of it. False info to sell a warranty.

Now, almost a year later, the back of the chair failed, you can no longer lean back in it. I had keep the warranty papers, so I called them up again. I talked to a guy, he saw my previous issue, and I explain the warranty didn't cover hydraulics, but now the chair has failed in a way that's covered under the warranty. He said that this was indeed covered and he would be sending a gift card for the price of chair, and should get it in 2 to 3 weeks. I asked him like 4 times to make sure I was indeed covered, he said I was, and there shouldn't be any problem. I asked him for a refers number in case I had to call back in to check on the gift card. He gave me one, and then we hung up.

Now 3 weeks have went by, and I've been using this broken chair, because I couldn't afford another one. So, I toughed it out, and caused my back to start hurting from lack of support. I called them up to see if the gift card was sent out yet, and they told me it was declined again. First thing I said was, you didn't call to let me know it was declined. I also said they didn't need to bother lying about calling, because there has been someone at this phone 24 hours a day, and no calls from you.

I told them what they said last time, and that what they described that would be covered is the problem I'm having now. They then told me that the warranty only covers:

Broken casters and wheels.

Normal wear and tear to upholstery, including seam separation.

and that's it.

Well, who needs this warranty. If you break a wheel you can buy one for $5 to replace it, and it would probably take a very long time for normal wear and tear to mess up leather, and then who cares, it was a $100 chair and you got years of use out it.

But that's not what they told me the warranty was for when I bought it, it isn't what they told me on the phone it covered after they declined me the first time for moving parts, and the second time they assured me that I was covered for this issue and would really be receiving a gift card this time. I waited a total of 9 weeks for them to send me a gift card. Both times they are the one's that told me that my problem was covered under the MaxAssurance program. Each time they declined my issue and didn't bother to notify me that my claim was declined, and I should make other arrangements to replace my office chair.

Instead, they inconvenienced me for 9 weeks, a problem of their on making twice, and didn't offer anything to smooth the problem over. For all the hassle they caused me, and because twice they told me I was covered when I wasn't, and declined me without letting me know, they should have replaced the chair because of all their mistakes. Or at least give me a coupon for 30% - 50% off my next purchase. I said this to them, and they told me they wouldn't be doing that.

I told them, I'm a computer technician, and I have my own store. I use this chair in the business. I have customers that ask me about this chair, and I tell them where to get. Well, from now on, I'll be telling everyone of them. Not to shop at Officemax. They are liars, and they talk up what they sell with lies to get you to buy it, and they don't stand behind their warranties, or care if they make a mistake at your expense. Once they have your money, they are done with you. They don't care if you come to shop again.

Before I knew I was declined, I went and bought another chair from them, they told me when I get the gift card to bring it in and they would give me credit towards the chair I was buying. I just received the chair today. They shipped it to me, and there is a problem with this chair. The screws that hold the arms on can't be tighten down. I was told it would be 3 to 4 weeks before they could send a replacement part to me to fix my problem with my brand new chair that was almost $300 dollars. Not a cheap chair, I bought a more expense chair for durability, and it's not possible to put it together right. If you return a chair to Officemax they want you to take the whole thing back apart and put it in the box that it came with. Well, I have a bad back, and it took everything I had to finally put this chair together, and it's wasn't exactly a easy chair to put together in the first place. Then there's the chance to damage the chair while trying to take it apart. Since this chair didn't work right in the first place, they should take it apart and box it up and send it back. They shouldn't make the customer do it. It wasn't the customer's fault that the chair came defective, and they should take care of it for them. They call that customer service. It would be different if the customer didn't like the chair for some reason, but for a chair that has a defective like this, they should just take it back and give a new one right away. Now I have to worry about being stuck with a broken chair that will probably come after the 14 days return policy. Probably the reason why it takes 3 to 4 weeks for them to replace the part.

I'm going to do my best to make sure they lose way more then the value of the chair. I know I'm not the only one that's had this problem. This is our hard earned money they are playing with. If we can't trust that you'll stand behind your word, to bend over backwards to fix legit problems. Then my hard earned money isn't safe with you, and you'll not be seeing it again. Your not the only office supply store out there.

I have to say that Officemax is a total ripoff. We paid a thousand dollars give or take for a laptop and when we got it home it did not work. We returned it three days after the sale and they had the audacity to tell us we had to pay a 15% restock fee and they refused to waive it!!! Then to make matters worse, even though we paid cash they said they did not have the money in the store to refund the purchase and would have to refund the money to my credit card so I had to wait another week to get my money back and to go somewhere else to buy a laptop that actually works! The staff was rude about it and actually seemed to feel like it was justified to take my money from me for an item that was defective. I had to pay these people 150.00 for their mistake!. Why in the world would anyone shop there? How can any store sell you an item and STEAL 150.00 from you when it does not work. I have bought major electronics from many stores and have never been robbed like this from anyone. In my opinion this is no different than stealing. Please think real hard before buying anything expensive from this place because if you get home and it does not work, you WILL be forced to pay 15% of the purchase price if you return it. BAD FORM Office Max. You have lost a good customer and if you keep this up I doubt you will be in business very long.

I purchased a printer and backup toner from OfficeMax. Since they didn't have the larger toner size, I was given two smaller toners at the same price. Over a year later, I ran out of toner so I opened the second toner to find the toner had been used and repackaged for sale. A closer look showed the package was carefully retaped as not to appear to have been opened. Apparently, a previous customer decided to 'return' an item, and made the switch at that time. I took the toner back to OfficeMax with the packaging and receipt to let them know what happened and asked for an exchange as the toner I purchased had been previously used. I was told no returns after 14 days. What!! Even if I had been able to purchase the larger toner and therefore open it sooner, who goes through toner that comes with a new printer so quickly the backup toner would be needed within 14 days! I was told the customer is expected to open the package and inspect it within 14 days. Obviously OfficeMax is not expected to inspect the returned merchandise they accept prior to placing it back on the shelf for resale. No hint at customer service... no "sorry this happened to you, let me sell you one at half-price", or "I apologize let me remind my staff to inspect all returned merchandise". The Manager, Steve, in Flower Mound, Texas, just asked if there was anything else he could help me with. Sorry to say I got the same response with the corporate office.. Too bad, so sad... they lost a customer and I am doing my best to spread the word. There happens to be an Office Depot across the street that will get my business. Adios OfficeMax!!!

I bought a camera at officemax in Milwaukee, when it make loud noises and stuck I returned it. Well I had to pay a 15 percent restocking fee for a broken item. The they have a 2 week waiting period to receive your money by mail if you use a check. I was told to come back in 4 days, so I drove the 10 miles back and knew the check had cleared the bank. They still have me waiting 2 weeks for a check by mail. Last time I do business with them.