I placed an order for 1 x HPC9720A Black Toner Cartridge for £91.85 and 1 x HPC9723A Magenta Toner Cartridge through their website on 27 April 09. After placing the order with payment by credit card totalling £213.92 I waited and waited for our order. I attempted to call them to chase the order but the phone continued to ring and ring. I sent emails and filled the enquiry form out asking for an update of our order but had no response to any of my communications.

On 12 May I made an enquiry through the form on their website to cancel my order as my order status was still saying processed not dispatched I was entitled to cancel my order and I requested a refund. I also reiterated this in a letter outlining the reason for cancelling and the request for a refund.

I received two emails shortly after one stating my order had been located and a refund will be arranged from Sarah Fraser and the second email stating that my order status is cancelled and refund to customer. That was the last successful communication I have had with this company.

We are now in July and I have still not received the £213.92 refund. I have since made numerous calls throughout July, left several voice messages and sent plenty of emails chasing for our refund and still have not heard.

I called Offike again on Thurs 6 August and spoke to a very vague lady who didn't even want to say her name. She was very unhelpful and I am sure she was contemplating putting the phone down. She did not want to talk to me about my situation and said she didn't know when it would be sorted. She said I would receive an email / call from someone, but she couldn't say who. Interestingly this is the only call I have had answered calling this number and when I did so I dialled 141 before hand and amazingly the call was answered.

We are still due our refund from April/May. I have since written another 2 letters both of which have not been responded to.

Slowly losing patience at the way this company is treating its customers, and the vague trading that is going on. They are still trading as Offike as the lady answered the call saying Offike and the website is still trading however I still have NOT receivedour refund which is well overdue.

I ordered 2 Samsung fax toners and money was taken from my account on 30/3/09. Throughout the month of April, I constantly emailed and phoned and was told delivery would be in the next couple of days. On one occasion I was told I couldn't speak to the Manager because he "was in a bad mood" - how is that for customer service. I eventually ordered elsewhere - Offike agreed to refund my account but as yet NOTHING.

They are not to be trusted please do not order with them unless you want lots of hassle and to give your money away.