THE GENERATOR WE BOUGHT FROM "ALEX" STOPPED WORKING. FOR MONTHS WE ASKED FOR A NEW PART TO FIX THE PROBLEM. LOTS OF PROMISES, NO PART. WE TRIED TO GET OUR VISA CO. TO GET OUR MONEY BACK BUT ALEX TOLD THEM HE WAS HELPING US SO THEY DENIED OUR REQUEST. IN THE NEXT 14 MONTHS WE KEPT REQUESTING THE RIGHT PART AND HE SAID HE ORDERED IT SEVERAL TIMES.WHEN WE FINALLY RECEIVED A PART THAT WA SUPPOSED TO WORK, IT WAS USELESS. HE ASKED FOR US TO TAKE IT TO A GENERATOR REPAIR PLACE (WHERE IT IS NOW) AND AFTER THEY DECIDED WHAT IT NEEDED, ALEX WOULD GET THE PART. ALEX NEVER RETURNED THE CALLS FROM THE GENERATOR REPAIR TO GET THE MANUAL FOR IT SO HE COULD PROPERLY DIAGNOS THE PROBLEM.