On May 17th I took my folks (who live in Europe) to Old Navy for the first time.
My parents decided to purchase flip-flops when they saw the 2 for $5 special – advertised in store above women’s and men’s wall of flip-flops. We grabbed a pair each and proceeded to the check out. At the check out we were told about a big flip-flop sale coming up just a few days later on May 22nd we could come back to the store with our receipt and receive an additional discount on the already purchased pairs to end up only paying $1 a pair.

Returning then we were informed by the greeter: “Sorry, we don’t do price adjustments”. I asked her why it then was advertised to us. She consulted with a different employee who also just plain told us that this was impossible but at the same time asked for the store management to come to her aid. The store manager was very short and without hesitation, too told us that it is against their policy to do any adjustments like this. My inquiry to check with the employee in question for why she had promised us to have a discount (as each receipt shows the cashier number) was not considered.

I also told the manager that I felt “screwed over twice” as looking at the receipt I noticed that we paid paid $3.50 a pair and not as store display mentioned “2 for $5”. With no remorse I was first once more told about policies of price adjustments and then reluctantly offered a $5 discount for the next purchase. I told him that my parents are leaving for Europe again and do not intend to shop anything at Old Navy anymore to which the store manager just then walked away from us.

Knowing that it wouldn’t change anything I still decided to send an e-mail to Old Navy’s customer service where I told the beforehand story and again was offered a $5 discount, knowing my parents wouldn’t have any use for it. And as far as the “mix and match” goes, it was not honored as to male and female flip-flops have different SKUs and therefore cannot not apply. It may be just 1 Dollar difference, but the principle remains that advertised prices are not honored as they should be or restrictions should be explained clearly.