I have a heater that quit working. Old Republic Home Warranty has sent a technician out 4 times now and the unit is still not working!! The temperature has been in the 30's. In addition, there was NO HEAT over the entire Thanksgiving weekend while having a housefull of company!!! The heating specialist has been out 4 times now. He's examined the unit completely, checked the ducting, looked at thermostats, etc. In one of the visits, he replace the electronic ignition unit. In another of the 4 visits he replaced a nother major component. The technician is now recommending a new unit, but Old Republic Home Warranty wants him to go out again to take another look! For what???? All this requires time off from a new job. I feel like I'm just getting the runaround. I called Old Republic Home Warranty this morning and was told "well, we're not JUST going to replace it..." How many more hoops need to be jumped through? I had another home warranty company before and the responded quickly and appropriately to when my A/C unit quit on a 100 degree plus day. I won't name them, yet, but I'm wondering if I should go back to them.

I have been dealing with these half wit people for going on 4 YEARS for the same problem. I have MAJOR issues with my AC and Heating. I have called them over and over about the AC in the summer and the heater in the winter. Everytime they send out a DIFFERENT company. Its never the same company so that way they can get another 75.00 service charge because each company has a different diagnosis.Then the company will ask Old Republic to approve the repair and they wont. They approve a half assed repair and then it breaks again. Old Republic is turning a blind eye to a MAJOR issue that they should cover and instead they band-aid it so it works a little while but ends up breaking again. Then the dance starts all over. Call Old Republic, make a claim, send out some guy that cant fix it, call them back, send ANOTHER company, pay again, they cant fix it, etc., etc., etc.

My house needs a NEW AC/Heater. I should have a heat pump...a NEW one. The system in my house is not only too small for my house (per several different repair men that have been out here) but also in the closet UPSIDE DOWN!!!

Now my AC has been out for 7 days. Old Republic was called last week on Wednesday to send someone out to fix it. They informed us that no one could come out til Monday. (Please note the temperature in Oklahoma is averaging 93 degrees daily, Heat index is over 100). The guy came out today, we paid 75.00 for the guy to tell us that the part that was replaced the last time is what is broken again. So he has to submit an approval to Old Republic and then Old Republic has to get the part and send it to him. So on the short end it will be another week with no air I am sure. If they stay true to their ways the part they send will be the wrong one.

I have lived now for almost 8 days with no air in my house. Its cooler outside than it is inside. Old republic will not look back at my history of complaints with them and make good on the warranty they are being paid for.

Im not even going to begin to discuss the issue with the broken waterline Old Republic informed us wasnt covered on our warranty.

Last Sept our seller bought us a home warranty when we purchased their home. The end of August we noticed that several vents in our home had no air coming from them so we called Old Republic Home Warranty Co. They were great in sending out a contractor although we had to pay the 55.00 service fee; he found nothing wrong with the air conditioner but stated the duct work needed to be checked. Another call to Old Republic resulted in another company coming out. Their idea of checking the duct work was putting their hand over the vents. (No Kidding!) This contractor said the system we have is to small for the house. He recommended a new system be installed. We have lived here for almost a year with no problems; however Old Republic considers this a UPGRADE and will not honor their contract. We recently contacted another contractor on our own who indeed said the system is going out and needs to be replaced. What really caught our eye was the fact his bid was $1, 000 cheaper for a larger unit!

This happened during the 100 degree plus weather we are looking at having to pay almost $5, 000 and Old Republic won't even pay the max of $1, 500. Any help would be greatly appreciated - it would be nice just to spread the word that their is a lot of fine print in these contracts and you realize just how little they really do cover. Just do a search on Goggle!!

To whom it may concern,
I hope my concern does not fall on deaf ears concerning the support I have received from your company, Old Republic. I have had nothing but a nightmare experience. Last Sunday my air conditioning broke and in record 105 degree temperature heat. I called your company as I have you for my home warranty that is due up in August of this year. The service call was accepted and even though the house was not livable during that time due to the heat was way to hot to not have air conditioning, the service company that your company choose could not service me until Tuesday (that’s fine even though it was not optimal), Tuesday rolls around (today), I took the time off from work as the service company scheduled to come out said between 1-4pm. They never showed up, they never called. I called back your service center after 4pm today and your representative couldn’t get in touch with them (busy signal he said). We eventually did by continually calling. They said they were just running late. 7pm rolls around, no call, no update and no show while we waited all day in a house that was unbelievably horrible to be in. I called back the office of this service center and no one answered as they were closed. I called your service company again to complain about the service I am receiving as it is now going on Wednesday and I still have a house that is not livable; I have taken a day off from work already to get blown off by a company that you guys choose to service our area. I talked to a supervisor at your company named Karen. She told me that she could just put in a new order or I can choose a service to come out and your company would reimburse me. Isn’t that what I paid you guys for? I can’t believe that your company cannot call for emergency service since I have been wronged and blown off to the point where I still have no air conditioning three days in. You guys were very gracious when you took my money, but not really willing to go out of your way to make things right when I get screwed though, huh? You guy choose this service center and yet your customers are getting screwed in the end.
At this point you probably could care less, but I found it ironic that while I was waiting on hold in your call center for a supervisor for more than 20 minutes before Karen even showed up, that the message over and over talked about how you guys take pride in your customer service. I guess your just one of those companies that say it but don’t really practice it.
I just felt to let you all know how your company is currently being run, and that I will be going back to American Home Shield where I never had such a problem. I figured I would type this email out while I sit here sweating in a house three days after I called you guys for help and still no where any closer to getting this resolved.
Thor Biafore
[email protected]
512-996-8731