I placed an order through the Oli website for two dresses, for a party I was going to in a few days. I chose the 'Next Day Delivery' option as there was not much time.

The dresses arrived four days late and so missing the party I was going to. I tried both on anyway and they fitted terribly so I decided to send them both back. They were picked up by Parcelnet a few days later, and I assumed that the balance that was showing on the accompanying statement would be cleared.

I received a statement less than two weeks later saying that only one of the dresses had been sent back and therefore there was a balance of £63.97 outstanding.

I called Oli and spoke to someone who said they would send me a form to complete and send back saying I had returned both dresses. This form never arrived, and following another five phone calls from me, I have yet to receive the form. They have said they've sent it each time, but it hasn't arrived. Funny that, considering that all the statements arrive with no problem.

I became so frustrated that I called once more and was advised by Oli to write a letter to Parcelnet saying that I had returned both dresses. I did this, and yesterday I received another statement from Oli with the same amount oustanding showing on my account.

I am so annoyed by this completely appalling lack of service and co-ordination, and am not sure what else to do to get it resolved.