I HAD BOUGHT A VEHICLE A MARUTI OMNI ON 16TH FEB 2007. I GOT THE VEHICLE FINANCED FROM GMAC FINANCE.

I BROUGHT THE VEHICLE FROM THEIR BHOPAL DEALER - 'MY CAR '.

THERE STARTED MY SAGA OF CONSTANT FOLLOW UPS AND BROKEN COMMITMENTS.I WAS GIVEN THE RC CARD BY THEM BUT TO MY HORROR I FOUND THAT IT HAS BEEN HYPOTHECATED TO ICICI BANK AND NOT GMAC.I IMMEDIATELY STARTED MY FOLLOW UP WITH THE DEALER , HE SAID HE WILL FIX IT BY THEN IT WAS ALREADY MARCH AND COMMITMENTS WERE BROKEN SEVERAL TIMES . LATER I WENT AND MET MR AGGRAWAL THE OWNER AND BROUGHT THE MATTER TO HIS NOTICE HE ALSO SAID IT WILL GET SOLVED BUT NOTHING HAPPENED .

I KEPT MEETING THEM TILL NOVEMBER THAT IS 9 MONTHS
AFTER BUYING THE VEHICLE STILL NOTHING HAPPENED ALL MY REQUESTS FELL ON DEAF EARS.

THEN IN NOVEMBER ONE OF MY FRIENDS BOUGHT ANOTER VEHICLE A MARUTI WARON R DUO FROM THEM AND BY CHANCE THE DEALERS HAD TO COLLECT 4000/- FROM HIM, I OUT OF NO OTHER OPTION BUT TO REQUEST HIM TO HALT THIS PAYMENT TILL THEY SOLVE MY ISSUE(--LET ME TELL YOU I AM A PERSON OF MIDDLE CLASS BACKGROUND WITH LIMITED INFLUENCE AND CONTACTS ).

WHEN THIS PAYMENT WAS HALED BY MY FRIEND IMMEDIATELY THEY SWUNG INTO ACTION AND SOLVED THE ISSUE. WHAT A SHAME A COMPANY OF SUCH REPUTE HAS SUCH DEALERS - THIS WAS A SHOCKING EXPERIENCE TO ME .

ALSO WHAT THEY DID IS THAT THEY DID NOT PROCESS MY FRIENDS RTO DOCS INSPITE OF KNOWING VERY WELL THAT IT WAS THEIR MISTAKE WHICH PROMPTED HIM TO TAKE SUCH A STAND .

IF ANYONE FROM MARUTI IS READING THIS PLS TAKE THIS ISSUE V V SERIOUSLY WITH YOUR DEALER AND SEND ME AN APOLOGY LETTER THIS WILL MAYBE HELP ME FORGET THE PAIN WHICH I SUFFERED FOR 9 MONTHS FOLLOWING UP ON SOMETHING WHICH WAS NOT MY MISAKE AT ALL.

Mr Shinzo Nakanishi, MD, Maruti Suzuki ARE YOU LISTENING SIR ........................................