Omnis.com - In early September, I transfered my domain to Omnis.com. The company received my payment, but two months later I was still unable to complete the transfer or manage my domain.


Omnis gets worse and worse

Because of Omnis, I lost my domain (which is my own name!).

In early September, I transfered my domain to Omnis.com. The company received my payment, but two months later I was still unable to complete the transfer or manage my domain.

I complained on several occasions through their "support" email, which was a total waste of time. I received e-mails from at least three different people at Omnis and they all gave me different reasons for the problem - they did not get the info they required to authorize the transfer (which I mailed weeks ago), the domain was locked by someone else, my previous registrar needed to transfer it, etc. Solutions? None.

Ever since the problem started, I've been checking the status of my domain. It always appeared as unavailable, so I was unable to renew it. Yesterday, I checked again and, much to my shock, it appears that the domain (my own name) is registered by a company in Kenya, which is probably trying to make a buck at my expense - thanks to Omnis's incompetence.

I'm a journalist, in the middle of a book deal and urgently need to have my domain name back. I contacted Omnis to ask they solve the problem they caused and got a message from James Fromm, vice president of operations, saying "unfortunately this situation is quite common" and there is nothing they can (or will) do.