They showed a great deal on a Camera, so I placed an order. I had to call to verify the order. When I did that, they told me that it was "In Stock" and would ship it out. But right after I got off the phone with them, they send me an email. It states that the camera is on a "Back Order" for 6-8 weeks. I would not ever order anything from them again. DO NOT ORDER FROM THEM!!!

I Googled 'lowest price' on a Canon sd880is digital camera and 'On Time Digital ' came up. I checked out their web page and found the description of the camera rather incomplete. I then called the company and asked for additional information as to what was included with the camera, specifically battery, charger, cables, manual... The first person said 'I don't know' and hung up on me. The next call/person (Joe S.) I spoke with informed me that 'it comes with everything'. I then completed the order with my CC#. I was then informed to call back to 'confirm' the order after I received an order # via email. I got the email with the order # and called to 'confirm'. They then tied to sell me a battery, charger ect. I told them that I was advised that they were included with the original purchase. Joe S. then said that the original purchase was for a 'import model' and only the 'domestic model' had all the accessories. I then said I wanted to cancel the order and he hung up on me. I called back to customer service and they said that the order was canceled and a cancellation email would be sent...I have yet to receive the cancel email.

I placed an order for a camera and they asked me to call them to confirm the order. When I called them they attempted to sell me other items. When I refused to purchase those other items they cancelled my order. I have requested a manager to call me and none has.

On Time Digital advertises the Garmin Nuvi 855 for $469.99 with free shipping. I placed the order without checking into the company first. The first red flag should have been when I was charged $14.99 for shipping.

Days went by and I received an email stating I needed to call to "confirm" the order. I did so and talk to a so called rep named Joe S. He stated that the unit was "on hand and ready to ship." That is when he tried to sell me Garmin maps. That's a joke since the 855 unit has built in North American maps. When I told him I did not want the maps, he argued with me that the unit needed additional maps..."specific to the unit." After I called him out on the B.S., he stated the unit would ship out today.

Becoming suspicious, I logged on the site a couple minutes later to check on the status. The order showed "Canceled." When I called back to inquire why my order was canceled, I was transferred around and finally talked to a guy with an attitude. He ended the conversation with, "Your order was canceled. We don't have that product anymore. OK?"

Don't do business with On Time Digital.

This is the reciept to the camera that I ordered from this company called On time Digital 1-877-422-5115:
____________________________________________________
Thank you for your order. Your order number is 25396-W.

Canon XL2 1/3-Inch 3-CCD Widescreen MiniDV Camcorder with 24P Recording Advanced Optical Image Stabilizer
$849.99
Qty: 1

Shipping: $0.00 (Ground)
Tax: $0.00
Total: $849.99
____________________________________________________

Notice the type of camera and the description that it is describing what I am buying!

It conscerned me shortly after making this purchase that I never recieved any conformation email on such a large purchase.

I did not recieve an email from them to confirm the transaction until the day that I decided to call. This was about two days later.

Ely, the associate that I spoke with over the phone told me that all I ordered was the "body" of the camera.

This means that there is no lens, 1/3-Inch 3-CCD Widescreen MiniDV Camcorder with 24P Recording Advanced Optical Image Stabilizer...it is just the body of the Canon XL2.

Not only did this confused me when I went back to the site to investigate further on what I had purchased, that same page that I saved in my favorites when I found the camera still has the same camera displayed but at a different price $1649.99.

This is the link to it:

http://www.ontimedigital.com/products.asp?product_id=11620&from_search=11620

Over all, what it all boils down to is that Ely, convenced me that I was not purchasing a complete ready to use Canon XL2 at the priced displayed as the Holiday Special(at that time) and that I had to spend an adittional $3000 to get the full version of the camera (notice the price of the camera).

I could not afford that so he offered me the Canon GL2 in which I had to pay an aditional $1700 to cover it's cost, BUT, when you go to the website look at what they have it priced $699.99:

http://www.ontimedigital.com/search.asp?sent_search=1&s_cate=10001&s_key=Canon+GL+2&x=4&y=10

I am on a fixed government income and it took me 2 years to saved up enough money to purchase the Canon XL2 even without a Holiday Special but some how I feel that this whole transaction is fraudulent. This whole transaction has cost me $2549.99

I have been calling them and now, all of a sudden, you don't get a live person on the line. Your put on hold for 5 minutes then sent to an answering machine.

Here is a copy of the email that i sent them today after several attempts on the phone:
____________________________________________________

I have some concerns about my order.

I am investigating the products on your site and have been exploring what you explained to me about the packages over the phone.
My concern is that you talk me into purchasing a Canon GL2 at $2549.99 but upon looking this product up on your site, it's list price is $1499.99 and that's the Professional Package.

Not only that, upon looking at the packages for the Canon XL2 w/Professional Package is priced at $2449.99.

Help me to understand this. You have left me feeling as if I have been coerced into purchasing an over priced product that I did not want and the one that I do want is listed well within the budget that I have already spent with your company.

Please help me to rectify this possible simple misunderstanding.
George.
206-853-1196
____________________________________________________

I'm contacting you guy's mostly because you are in a position to expose this kind of "Holiday Screwed (Scruge)".

George Lewis jr.