My lights went out aroud four or five am. I called my electricity provider prepared to make a payment only to find out that making a payment was not the problem and I was advised to call Oncor. Oncor stated that they will send someone out and they should arrive by ten am. No one came. I called back and was advised by a supervisor that someone had been to my residence. I was at home all morning having my front and back yard done and saw no one from Oncor. I advised the supervisor of that and she insisted that someone had came out at 8:45 am. Then she told me to call an electrician. I was irate and started to yell and shout. No one had came out in the first place I told her, so how did they know if I needed to call an electrician or not? She argued back and forth with me for about an hour. I finally spoke to a regular agent and was advised that no one had came to my house and that the first one was on his way. Upset and furious, I was. About 2:00 pm someone arrived and come to find out the meter was burnt from the inside. That supervisor should be fired. First she lied to me continuously by stating that someone had been to my residence twice and was not going to come out again. Then she told me to call an electrician, which would have been a waste of money that would not have been refunded. After telling her that the meter was burnt and it was their fault she tells me that they can not actually tell if someone had been out, they can only read the notes on the account. This lady almost had me waste hundreds of dollars by having me call an electrician to my house. My lights were out for about ten hours and not once was an apology given for giving me false information and putting me through the S##t i went through. Oncor has very poor customer service and should hire better trained supervisors.

Oncor is truly unprepared and the least sympathetic business I have encountered in a long time. When your power goes off and you feel like a helpless victim, you should at least get some type of apology for the lack of service. No. One of oncors first statements was one of blame stating that we overloaod their system. Really? Could it be all the overgrown trees hanging on power lines already prior to the storm or the years old power lines that never get replace. Really? I guarantee you if one of Oncor's executives didnt have power it would be someone's job on the line. But since it's average people involved, why not make them wait 4 days. Yes, 4 days and still no powers or answers. Yet they boast in their media statement on their website that this is not as bad as the million homes that were without power in 2004. Really?

Our power went out on Thursday and we submitted a report, no human interaction, no nothing, just an automated system that claims "the report has been issued" 30 hours later none of the neighbors have seen an Oncor work truck, none of the neighbors have back there power, there is nothing going on. Several of the neighbors who have infant children have had to vacate their homes due to the dropping temerapture. Does Oncor care that their customers are unable to stay in their residences? No, of course not, they are still getting money out of them for this month. Does Oncor care that WE (THEIR CUSTOMERS) are having to leave our houses and try and find hotels (I went to several before I found a vacancy), Does Oncore care WE are having to spend extra money not in our budgets to stay warm because their so call "electricians" never showed? No, they don't because, they are still going to be paid. The problem at my house is simple, the transformer blew a fuse, happens once about every 2-3 months and stays out for 2-5 days. It would take Oncor a matter of an hour to fix this problem and make 50-150 customers happy. Do they come out and fix it? Eventually when A NEIGHBOR tracks down a truck and talks them into calling in and requesting a work order. Does Oncor answer their phone and face the public that they so willingly leave in the dark? Of course not, any number you call either re-routes the call to the automated system or tells you that Oncor will only accept automated outage reports. This sounds to me like a company that is hiding because they know they screwed up, and now they are afraid to face the music. City Hall is now watching Oncor and tracking power outage times, restorations, out all of that. I think it's time we go to city hall and the PUC and take care of the Oncor problem.

How come is it okay for employees such as engineers for Oncor to go on vacation without having another person in office to help customers as well as electricians? Do they even have someone to help us? We electricians work hard to keep our businesses in check and to get jobs done to bill customers so we can pay employees. Then we come to a job with Oncor as the service provider, and they are nowhere to be found to help us to get our jobs finished. I have been waiting for three days to get an engineer to so much as speak with me concerning a service upgrade on a motel. The engineers will not return my calls and their voice mails say they are gone on vacation. Why is it that us electricians have to be the ones to take the fall for oncors inherant misques? I do not have time to wait for jobs that are hard enough to find in this economy to get finished. But due to Oncor, I have to wait just to get an engineer to look at a simple service upgrade to say whether or not it is okay to proceed.

A transformer went out in my neighborhood today, I came home and tree limbs are in the back yard!! I called TXU they told me to call Oncor, no help; I couldn't get pass the automated service line.