DO NOT SIGN A LONG TERM AGREEMENT WITH ONE COMMUNICATIONS!!

There is no early cancellation fee. If you decide to go with another telecom service provider YOU WILL HAVE TO PAY THE FULL AMOUNT the One Comm contract. Also, you must notify "One" 30 days before the contract ends if you want to opt-out. They send a letter offering 3 free months of service if you renew the contract, so you get trapped in a never-ending contract.
Also, "One" uses Verizon's phone lines. If you have a problem with service, they have to call Verizon. But Verizon is obligated to serve their own customers first, so you get kicked to the back of the line.
We switched our service to Comcast, not knowing about the terms of our contract with One.
After the switch, a One rep called us with glee in his voice to tell us that $5000.00 will be due on the cancelled contract. He then informed us that we had a 30 day window to opt-out with Comcast, and that we could sign a new deal with One to avoid the $5000.00 fee. We had no choice but to resign with One and cancel Comcast.
I wish that were the end of it. But after nearly three months phone calls, shut-off notices & miscommunication within One, we finally have the One service back.

ONE HUGE HEADACHE!!

I"VE HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT ONE COMMUNICATIONS...
I orginally went on this website to write a complaint about another company and I decided to search out One Communications as I have just had such a wonderful experience with this company and their customer service and tech people. I resently switch over from Broadview and Verizon all my voice and Internet traffic. One Communications gave me a unreal cost savings and I was nervouse about the service I would recieve. I can honestly say its been the best I have ever had. The service is outstanding and the customer service is prompt and returns my calls. I love the feature they have to call into customer care and leave your number and they call you back within a couple minutes. I find many of these complaints unfounded and I felt I should lend my support to a company that has saved us thousands of dollars and delivered on everything they promised.

THANK YOU ONE COMMUNICATIONS!

I just want to say that this was the worst customer service experience of my life. I called in to One Comm at around 12:45pm on a Sunday in the middle of a very busy brunch shift where after 3 of our 4 lines as well as our internet went down. This not only disabled our main credit processing but also our backup, leaving us unable to process 4k of open credit card tabs. I was told on the phone that a verizon rep would be out to see us within 2 to 3 hours. After numerous calls to multiple customer service reps, I was repeatedly told that Verizon would surely be there to fix the technical problem that night. I was also told I would have calls back within 30 min each time with their ETA. None of this was followed through with. At 10pm, I was finally told that no one would be there to fix the problem after I called back yet again. I asked to speak to a supervisor, who couldn't be located, I asked to speak to a Verizon rep, who told me to call One Comm. Additionally, this problem has been going on for weeks and nothing has been done despite numerous attempts to fix on our part. If you are a small business who depends on DSL/phone for revenue, DO NOT USE ONE COMMUNICATIONS . We essentially lost 10 thousand dollars worth of business in one day because of incompetence.

My phone, fax and internet service has been done for 3 days at my law office. My office has come to a complete standstill. Customer service has promised a technician be out to resolve the issue time and time again. Here, we are 3 days later and no technician and no call back from customer service. Please learn from my mistake. STAY CLEAR. You get what you pay for.

After my contract with One Communications ad expired, I opted to switch to a new phone company which literally cut my bill in half. I sent One a fax explaining the swicth and the date it would take place. On the day of the switch, I sen all of my One Comm equipment back inside boxes they had provided with return labels. Of course, I kept receiving a monthly equipment bill. I called and called and called to get it resolved. No luck. Collection calls began coming from collectors, I provided them with all of he documentation and they agreed i was in the right. 18 Months later, I jsut received a court summons for unpaid equipment charges for equipment I had sent back. They billed me 5t straight months after receiving their equipment back. I will now be forced to pay thousands in attorney ffes to defend myself against this rtidiculoyus charge. I am completelky outraged. Be sure to avoid sales.