My company put a bid out for 3 phone/internet companies to quote us on their services. Out of all of them, One Communications came in the lowest. We proceeded to sign the contract with One Communcations. We had alot of problems with them starting our phone service & internet services but thought that it would be worth it just to muddle through the problems. Unfortunately, I wish we would have terminated the contract and made them switch us back but, I didn't. We also had a point to point put into the mix for another one of our offices. This point to point goes down frequently, knocks off our users, have to restart servers, etc. It was very very frustrating. One day, when I came into the office, I noticed that the point to point was down again. I called for service and they couldn't find anything wrong. We have boxes in both of our locations, I believe they are called IAD's with network cards in them. When the lights on those cards show red lights, 10 out of 10 times there is a problem with the circuit. Our IAD's had red lights in both locations and they still insisted that they couldn't find any problem. If this happened to me, it could happen to you too.

Since we had so many issues I talked to one of their Chairman. They told me that there was nothing they could do about the problems for the point to point and that since they couldn't find any problem with the circuit, they wouldn't terminate the contract. I must have had alot of service related issues with this one point to point, so basically i was asking them to terminate the contract but they wouldn't. I asked their Chairman, "Is it common for any of your customers to have alot of service calls less than one year from installation?" Their response was, "I can't comment on that".

This is my experience with this company.

You decide if it is worth it.

Sent an invoice for a penny (0.01) and threaten to charge $9.95 billing and collection fee if I don't pay. We haven't been a customer for two months. It cost them .42 first class postage to send the invoice for a penny and will cost us .42 to send them a check for 0.01. Amazing!

We have been having an ongoing long distance call routing issue for months now. One communications confirmed the issue, but has no solution for it.. They tested and confirmed this on this on their end. The tech slipped up and suggested that this is happening for ALL Legacy conversent customers.

The issue:

When we dial 1-978-397-xxxx Or 1-978-376-xxxx, we get the message "Please enter the 10 digit mailbox number"

When we dial 978-397-xxxx Or 1-978-376-xxxx, we get the message "This is not a working #"

One Com told us to dial 10-10-321 as work around. Now we're getting invoices from 10-10-321 as its a paid-for service. This is not a fix.. This is a blow-off response they passed off as the solution.

This amounts to a block of T-Mobile cell phone numbers that many One Com customers cannot reach. T-Mobile will not let a business who isn't a current customer open a trouble ticket.. Verizon is the same. One Com refused to help me open a trouble ticket with T-Mobile from a business to business stance which would have a louder voice and higher chance of resolution.

Our contract is up in a few months.. I'm counting down the days...