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A Genealogist
August 4, 2010
Poor product and zero service
This site is a joke! They are totally over-selling their services and they DO NOT have the data they say they do. The site is sllllloooowww all the time. They don't tell you up front that you have to enter 18 DIRECT descendants in order to start getting any matches. If you know 18 direct descendants, why do you need them! The site rarely updates. The "dashboard" says ittakes 45 minutes to download!!?
Customer service is through email only and they don't fix anything.
They don't make it clear that if you buy a one year subscription ($60.00) they WILL NOT refund your money at all...not even the very next day!
They do not deliver what they promise...total waste of money and time!!
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LMCK
July 5, 2010
refund
Persistance and insantance pays off. I kept after One Great Family to give me a refund since I cancelled within an hour after signing up for the supposed free trial. I finally got the refund after many emails. I stll would not use their site and still do not believe there really is a free trial. My advise to anyone getting caught and being billed for the "free trial" is to just keep after them. I also told them I thought everyone had a small window of time to change their mind on an;y item purchased - that seemed to get through to someone and there really is a refund on my credit card.
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LMCK
June 28, 2010
no such thing as free trial
I did a google search on family geneology and one great family came up. I tried to get into the "7 day free trial" My credit card was billed for $79.95. I had cancelled the service the same day I tried to get into the web site. One Great Family has record that I called and cancelled the same day but they say I actually signed up for the year and there are no refunds. After several phone calls I am told there is no way to get the refund. I was transfered to billing dept. which is only a recorded message. I left a message and it said I would recieve an email within 48 hours. It is now 4 days later and of course nothing. BUYER BEWARE - THERE IS NO FREE TRIAL
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Kathy Koll
February 17, 2010
Fraudulent Charges
Company fraudulently charged my credit card for a membership. I have no memory of ever visiting their website. I believe they were fishing for info about my credit card, etc. and erroneously charged my card. I have contacted the police and the local district attorney and am pursuing prosecution.
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MarC92
January 8, 2010
Rip off
I made a mistake on the credit card, to change to the other. I went to cancel so I could resubscribe on the other card. They said right away that i will never get refund. I should read the agreement I agreed to etc. I have a right to change my mind. They stole my money and I want it back.
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frookma
August 17, 2009
Scam
The 7 day free trial is a scam. I cancelled my account immediately after creating it. They chaged my credit card 3 times $14.95. I called during their business hours and the recoeding told me to call back during their business hours. I never used the site. They told me I had not "formalized my cancellation." It is a scam, they would not answer the phone after I called back.
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Jack Honigman
April 21, 2009
Deduction from Credit Card with no service
Several unauthorised payments withdrawn without any service being given.
How do I get my money back?
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Jo M
April 5, 2009
Bank Card Debit
I used One Great Family for Genealogical Research over a year ago Having all the information I needed I ceased using them . A year ago my bankcard was debited with a years subscription, I tried to contact the company without sucess, I thought that if I did not use the company for a year that was the end ofit. However my recent credit card statement shows a further debit. I am 81 and an old age pensioner and this is a blow
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December 2, 2008
Unauthorized charges
The only time I was ever on this website I clicked on a link from an online shopping mall that my co-worker was promoting and it took me to the Onegreatfamily website. I thought I might go back on the website once I got home from work and check it out so I agreed on a small fee to a trial membership. After that short 2-3 minutes of looking around while I was at work I never again went back to the onegreatfamily website. My mother had been trying to get me to do some research on our ancestors but I just did not have the time it takes to delve in to such a huge task. Apparently the company actually hit me for not one membership but two memberships. I just never caught it the first time. When I did catch it the second time I immediately called onegreatfamily and told them that I did not authorize them to take $80 from my checking account. The lady I talked to was not very nice. She spoke over me and basically called me a liar. I was so upset I had to end that call. Then I called a couple days later asking for a supervisor. That lady was persistent on saying they rightfully took the money they stole from me. I let her know that I had no idea they were taking this money, they never sent me any kind of reminder that they were about to deduct any kind of so called membership dues and they should be able to see that I have never used their website even one time since the one day that I signed up for a trial membership. This is unethical and truly a rip off. It is unethical practices like onegreatfamily that make it hard for a reputable good internet business to ever be able to make it. Consumers are afraid to put trust in the internet when you don't have a face you are dealing with and you have greedy rip off companies like this one that I am reporting today.
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October 24, 2008
Unauthorized charges
The only time I was ever on this website I clicked on a link from an online shopping mall that my co-worker was promoting and it took me to the Onegreatfamily website. I thought I might go back on the website once I got home from work and check it out so I agreed on a small fee to a trial membership. After that short 2-3 minutes of looking around while I was at work I never again went back to the onegreatfamily website. My mother had been trying to get me to do some research on our ancestors but I just did not have the time it takes to delve in to such a huge task. Apparently the company actually hit me for not one membership but two memberships. I just never caught it the first time. When I did catch it the second time I immediately called onegreatfamily and told them that I did not authorize them to take $80 from my checking account. The lady I talked to was not very nice. She spoke over me and basically called me a liar. I was so upset I had to end that call. Then I called a couple days later asking for a supervisor. That lady was persistent on saying they rightfully took the money they stole from me. I let her know that I had no idea they were taking this money, they never sent me any kind of reminder that they were about to deduct any kind of so called membership dues and they should be able to see that I have never used their website even one time since the one day that I signed up for a trial membership. This is unethical and truly a rip off. It is unethical practices like onegreatfamily that make it hard for a reputable good internet business to ever be able to make it. Consumers are afraid to put trust in the internet when you don't have a face you are dealing with and you have greedy rip off companies like this one that I am reporting today.
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