One Great Family Website

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Category: Electronics

Contact Information
United States

onegreatfamily.com

One Great Family Website Reviews

tcee56 August 27, 2010
Billing Issues
I did sign up for One Great Family, but only a 1 MONTH, $14.95, subscription. I always do that in the event that I forget to go back before the 7 day trail is up. I started getting e-mails from “Donna” telling me how to use the site, but because I didn’t find anything I wanted on the site I deleted them. When I got the e-mail that said the 7 day trail was nearing an end I went to the site, but I couldn’t remember the “user name”. I requested it no less than 4 times with no response from the company. Yesterday I realized that they had charged my card for a 1 YEAR subscription. That was $79.95 I did not have to spend on this kind of research at this time. I requested the “user name” again….no response. I finally replied to “Donna” and received a link to the Customer Service. It gave a phone number, I called and left a message, they have not returned the call. I wrote to Customer Service, and I have received no reply. I finally figured out how to get on the site. It is an e-mail address NOT a “user name”. There is a difference. I tried and tried to send a “Cancel” request but it kept telling me there was an “error”. I was, however, able to send a “Billing Issue” with absolutely no problem. The submitter above that said there was no “Cancel” link is correct….you must contact Customer Service by e-mail, but I’m not sure how much good that would do. I will be sending a complaint to the Texas Attorney General’s Office. They don’t like companies who practice that kind of customer service here in Texas!
Jamboree March 6, 2009
Rip off scam
Well unfortunately this rip off company is still offering a "free 7 day trial" . I signed up on 24 Jan 2009 and cancelled on 27 Jan 2009 by following their procedures and have had USD$79.95 billed to my credit card. Despite contacting them a number of times, they have refused to refund the money. My advice to anyone wanting to use this service is DON"T. Unfortunately One Great Family seems to get away with this on a regular basis!

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