one toyota

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Category: Automotive

Contact Information
California, United States

one toyota Reviews

eliot6025 June 11, 2011
poor warranty repair
6/10 2011
2:55 pm - heard cracking sound behind me

2:56pm- rear dr4iver side window implodes

4:30PM- took car to One Toyota dealership

Service Manager did a quick inspection & said an object hit the window - I told him no, did not hear sound other than cracking window before window imploded inside.
I told mgr that car was purchased in Jan 2011 with only 2789 miles -he ope3ned a case with toyota cec. CEC would not make a decision without district service manager.
5;30pm - Service manager left message with district manager via voice mail

6//11 2011

2;00pm - went on internet - found other toyota owners also had similar problems ( toyotanation.com- searfch for shattered glass )

3:00 called toyota cec for followup- was transfered back to Toyota one service manager

4:30PM - got call back saying my request for warranty service under 36000 mile bumper to bumper warranty declined due to age of car & miles
Servce Manager Tommy Rayl even accused me of trying to rip off the dealership.

5:00PM TERMINATED PHONE CONVERSATION

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