made order, March 1, 20011, saw information on line on 03/22/11 estimated shipping date, checked e-mail again 0n 3/20/11 still saw the same date, talked to someone on their chat line and was told the shipping date was 04/15/11. I called them on their customer service number and was told the manufacturer was awaiting other orders before my order could be shipped. At that time I cancelled the order and requested a refund. I was then told within 5 to 7 days I should hear something from them. I received an e-mail saying they had to check to see if the order had been shipped before I would receive my refund.

I placed an order for my bed on July 6th. It arrived damaged and I had to place a replacement order. It finally arrived on Friday, August1st. My husband opened the boxes to assemble the bed. It is missing the foot board rail. I have called and left an email message on Saturday. It is now Monday at 12:00 pm and I have not received a call from the company. I tried to call the company and there is no answer. What do we have to do to get this company to ship the foot board to our bed?