I order 2 pair of leggings one black and one gold. I received both in black. With this merchant there is no way to verify color choice at check out. I called and all the company is willing to do is say "I'm Sorry". I told the customer service rep, Autumn that this had happened to me before and I accepted the error. I told Autumn that I was a frequent customer and I spent over $600 in the past month. I told her sorry was not good enough and that I would discontinue my online shopping with their chain of stores.

I ordered a set of items on Saturday (4/12) as a gift for my sister. There were 3 shipping options - Regular delivery (7-10 business days), Express Delivery (Delivery by 4/16) and Super Fast Delivery (Delivery by 4/14). Since the birthday was 4/14 - I paid an inordinate amount of money to cover the cost of 'super-fast' shipping.

On Tuesday (4/14), I noticed the order was still 'in process' and sent a note out to the customer service department asking what the challenge was. I got a response indicating it 'should' ship THAT DAY - the day it was supposed to be delivered!

I responded and asked why there was a delay, when I would have the items and how they planned to compensate me. The response was basically that they were still within the guidelines of their super-fast shipping and that they would not compensate me in any way.

When I pushed back, I was advised that they didn't get 'authorization' on my card until Tuesday so they couldn't process the order right away - but that it would ship that day.

I asked for a confirmation of the date that I could expect the items and called them out on the fact that I had gotten an approved response and that my MC had issued an approval code immediately to them. They responded that they did not get an authorization right away (the funds were pending against my card IMMEDIATELY). To add insult to injury they still refused to confirm a DATE when the items would arrive - merely indicating that it should arrive either 4/15 or 4/16!

They have not refunded my shipping costs (despite the fact that they are unable to guarantee delivery even 2 days after the date indicated on their site for receipt!

I firmly believe that they are running a scam that takes advantage of people who need 'rush' shipping. They collect the fees for the service but do not deliver in the time frame indicated and then try to fault the consumer for their error. The customer service department does not acknowledge fault and is not remotely willing to work with the consumer to assuage any frustration.

I will NEVER work with this company again and would strongly advise other consumers to stay away as well. I will be filing complaints with the attorney general, the BBB and with the FTC as well as contacting my credit card company to file a chargeback against this company.