They changed my travel date without my authorization! When I got the email, I realized it (just a few minutes later) and called them. They told me that I had chosen the wrong date which is impossible to make tuesday third week of the month rather than saturday first week! And just for couple minutes they charged $30 to cancel it!!!

I tried to book a ticket from them, but I never received any confirmation on the booking. I have tried to get in contact with them several times the last two days on phone and e-mail, but it seems impossible to get a hold of them. Now I'm just really frustrated and don't know if I got a ticket or not. I just want to get a ticket from another company, but I can't afford to have onetravel on my back demanding money from a booking I never received any confirmation on. Do I have any legal rights here?

This is FRAUD!!! DON'T use them!!! They advertise cheap prices, charge credit card, issue confirmation and next day you receive message demanding more money!!!

They have great rates... but the small print will take all your money! On 3-3-2011, I was a victim of an internet scam that resulted in canceling an international flight. Airlines would not permit me to cancel flights, which must be through Travelone. Upon emailing my request, Travelone charged me a cancellation fee of $50 and a $250 ticket change fee with a resulting credit of $611 for future use w/i one year. Called today (3-22-11) to use this credit and was informed that credit remains only for foreign carrier travel and cannot be used domestically...when asked to speak with supervisor or Jana Jackson, who emailed me that I have a credit, I was connected to mailbox 9898 where I left a message and was disconnected. I had purchased trip cancellation insurance from the same folks for additional fees, which does not pay in the event of fraud...just health or airline connection problems... another small print rip-off...

WARNING - OneTravel.Com and CheapoAir.Com are the same RIPOFF company, PLEASE DON'T BOOK with either company - They lie about cancellations, refunds and don't put anything into an email for obvious reasons.

My adventure began with a lat minute decision to join my girlfriend with a broken foot on a trip to Brussels Belgium. I contacted two travel agencies but they could not help me because of the complexity of my trip beyond Brussels. So I booked on April 14th five reservations with OneTravel, two EasyJet flights from Brussels to Berlin, Berlin London, two hotel reservations in Berlin and a flight on Air Transat flight London to Toronto. My booking to Brussels was on AirJetWays that I booked directly with them. As you all likely know European flights were cancelled and I did not leave on April 16 for Brussels. On April 17th I contacted OneTravel by phone and notified them of my need to cancel all five bookings. I followed up with an email to the person I spoke with. Several days go by and I get no responses back by phone or email, so I contact them again by phone provide the same information again because the person pretends they know nothing about my cancellation request. Nothing happens for days again, so I call again ask for a supervisor, this time the lady tries to deal with Air Transat ticket and I get another bunch of can't help you stuff about Air Transat. Since I had contacted Air Transat I new they will rebook the tickets so finally she agrees to have a three way call with Air Transat. After looking at the cost of my rebooking, I choose to have the taxes refunded that should be $300 out of a $530 ticket. The refund was my big victory of $68 ... how they got that I have no idea but the Air Transat representative was clear that I was entitled to the taxes back.

The saga continues, I don't have a positive resolution to all five bookings. One thing that burns me is that the EasyJet flight were cancelled, how could they charge the customer? Hotel bookings were cancelled two days in advance of the arrival - how could they charge for the room?

Once Again, check the user feedback and don't book with scams such as OneTravel or CheapoAir.