Onida Microwave
Onida Service Center - Bangalore
www.onida.com

This happened with the Onida service center, Bangalore

I bought a Onida microwave in Dec 2006. It broke down sometime in April 07. The timer just wouldn't shut off and would reset to some high time like 50min all by itself.

I registered a service call on 5-may-07 and they finally changed a component on 28th June (after 8 weeks). The first time I had a chance to use it, I had the same problem again and I reopened the complaint.

It has been 2 months since and they have not fixed it yet.

Every time I call them, they say "the Service Engineer will visit tomorrow" and it has never happened. On 5 occasions I took time off from work and stayed home but nobody turned up.

It has been going on for 2 months now. This is for a new product I bought 9 months ago; it is still under warranty and was only 5 months old when it broke down

The service staff is totally incompetent. They have no clue what is wrong and do not have the tools / knowledge to address calls.