My vacation planning started with Online Vacation Ctr. on July 15, 2010. I was interested in a 7 night cruise abroad the Nirwegian Spirit with a two night pre-cruise stay at the Astor Crowne in New Orleans. After a promise from former employee Orlando Cardona that we would be staying at the Astor Crowne, I find out Orlando has been fired and Alberto Estevez is now hanhdling my travel plans. Alberto informs me there is no way you can guarantee the Astore Crowne. Atr this point I sent an email stating it was my wish to cancel the trip entirely.I have e-mail documentation showing my intentions. The nex thing I know there is a $975.00 chg on my credit card followed a few days later by another chg of $440. This is in addition to the $698.00 already charged to my credit card. A Mr. Steve G. contacts me and says not to worry, he will handle everything. I have been unable to contact Steve G at ext 6452 or his assistant Marzio at ext 6460. Neither have returned my calls or emails. I WANT TO CANCEL THIS TRIP AND i WANT THE TOTAL AMOUNT OF $2, 117.00 REFUNDED TO MY AMERICAN EXPRESS CARD. YOUR FAILURE TO DO SO WILL FORCE ME TO TAKE FURTHER LEGAL ACTION. Mary J. Hill