I ordered fabric on April 19 and actually did get it today. Unfortunately, I got no shipping confirmation and had a heck of a time trying to contact them for information. By the time I finally got someone on the phone (three calls and 20 minutes of "hold" each time), the fabric was within 15 minutes of delivery to my house.

Their prices were great and I did get exactly what I ordered; however, I would like a little more communication as to the status of my order. I couldn't even track it on their website because "tracking information was unavailable for this order." If I could have tracked it, I'd have felt a lot more confident that I could finish a major decorating project on time.

I might think twice about using the site again, although I was able to save about 40% on the cost of fabric.

I am quite upset with the service I have received from the OFS. When ordering fabric for my wedding I placed an order for the Aqua Habutae, and received the wrong color in the mail. When I try to call the service center during normal business hours I wait on hold for 30 minutes before deciding to leave a message because obviously going to answer. I have yet to receive a phone call back. When I e-mail in, I tell them about my issue, and ask what to do. I got an email back asking for my phone number, however instead of calling me, i get another e-mail saying to call customer service and they can help. (which once again I sat on hold forever and never got a call back). Finally I just emailed them asking for someone to contact me by phone so that we can get the situation figured out. I received another email saying that they were going to fix the problem ASAP and make sure my fabric gets here ASAP. Still no phone call. I ordered the material over a 3 months ago, and I have less than a month till I get married. I have little faith that the fabric will actually arrive at my house as I have yet to hear anything back from them since. I have even tried to e-mail again to see what was going on and if they were fixing the issue--nothing. When I ordered, I received no email order confirmation or packing slip in the delivered materials. I find this very odd, because even if they were to ask me my order information, I would have nothing to give them. I am very upset that the customer service is so unprofessional, and that my order was incorrect. The live chat and feedback buttons are a scam. NEVER BUY FROM THESE PEOPLE!

I have missing items, no response on email and complete disregards for costumer service...I wish I had read all the bad reviews first...not worth the little bit you think you might save as you will end up paying for stuff you don't get!!

This is a unprofessional company. Waiting up to 4 months for material that never showed. When company was contacted, no remorse or help was offered. Prices may be a little lower. But you get what you pay for. And this company is of low quality.