onlinePCmasters

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Category: Electronics

Contact Information
London, England|Greater London, United Kingdom

Phone number: 02084500766

onlinePCmasters Reviews

Ronald Hey May 17, 2010

Fraudulently Taking Money

To: The Managing Director From: Ronald Hey
( www.onlinepcmasters.cointernet) 50, Dunkery Road
cc. Marketing Manager Wythenshawe
Manchester
M22 0NR
14th May 2010
Dear Sir,
I am writing to you to ask for your help and to tell you what has happened to me at the hands of your Company – www.onlinepcmasters.cointernet. Firstly I am a Pensioner 68years of age, I am at present looking after my Father who will be 90years of age in August (I have been under considerable stress as my father has just had a major operation for cancer; I also have undergone major surgery on both shoulders – as you can see I have had a lot of worry.
I keep receiving telephone calls from your Staff – I understood that I was taking out a subscription Technical Support Service contract for my PC and Laptop (Home Computers) I am not a Business.
This is what I have been charged by www.onlinepcmasters.cointernet :-
20thDecember2009 Card___5902 www.onlinepcmasters.cointernet GBR £114.95
10thMarch2010 Card___5902 www.onlinepcmasters.cointernet.GBR £79.75
(Mark or Mike promised me a free new laptop to be delivered on 30thApril 2010 – The Laptop has not arrived)?
22ndApril2010 Card___5902 www.onlinepcmasters.cointernet GBR £144.95 (08450515106)
26thApril2010 Card___5902 www.onlinepcmasters.cointernet GBR £79.95
I have been very confused, the latest is that I have also been promised to be entered into a draw for a Laptop Computer to be delivered in September2010.
(I looks like some of your Staff are working a Scam to get money from people)!
As a Pensioner you will be aware that I cannot afford to spend this sort of money
I know that as a repretable Company you will take steps to make sure that what has happened to me dose not happen to anybody else – and that you will refund all my money.
All I ever wanted was to have professional online support for my PC and Laptop
I am not a Business I am just a Pensioner relying on your professional integrity as a repretable company, OlinePCMASTERS (I have also been told by your Staff that I have Life Time Support with OnlinePCMasters).
Your Company has taken a total of £389.60 from my account ending in ___5902.
Please will you investigate and return my money as soon as possible
Yours sincerely
Mr. R .B. Hey

PS. All I wanted was online support! Now I would just appreciate the return of my money.
PPS. Do these companies belong to- or are they associated with OnlinePCMasters?
13thAugust2009 Card___0503 Global Experts(GPE102) £79.95
10thMarch2010 Card___5902 Clip2Support(Alvin Smith) £169.95
8thMarch2010 Card___0532 Paypal Cyber Tec(EPO 0652) £169.95
2ndApril2010 Card___5902 First For PC Support(I.D.47049897) £100.00
8thMarch2010 From my Ultimate Reward Account(clip2Support £169.95

Please can you Help me? Thanking you in anticipation
1.(Ron Hey)

Martin Belmont February 3, 2010

misinformation

In october 2009 I was contacted by onlinePCmasters who said they had been told by Microsoft that I had been have problems with my desktop PC. Each time somthing goes wrong on the computer you have the option to send an error report to Microsoft and sometimes I did and this lead to them contacting me. They said that for £79.95 they would give me 24/7 protection/technical support for 1 year. I agreed to this and they installed several software programs remotely onto my PC. Theses programs are 'Tune-Up utilities 2009', 'Tune Up 1 click maintenance', 'Registry Mechanic', 'Team Viewer 4' and CCcleaner. At the end of December pop ups appeared on my desktop saying that 'Tune Up utilities' was an expired program and was therefore not working. Ditto the other softeware.
When I contacted online PCmasters about this they insisited that it was only their service that was for a year and I would have to pay to update the software. This was never explained to me back in October. I was told I was getting a year's deal and nothing was mentioned about software that only had 3 months validity left. I also asked for their explanation to be sent to me in an email. They said they dont do that. They also said that the original invoice was emailed to me in October. I never received it. It turns out they had the wrong email address which they said I gave them! Why they think I would do that is inexplicable. Since then I was phoned by someone who said he was from Microsoft who heard I was having a problem with the software which he would sort out and incidentally if I wanted a 'free laptop' in August all I had to do was say I had two computers at home and renew the agreement with onlinePCmasters (twice!) He asked me for my email address and said that the one he had on file for me was different! (surprise).
At this stage I am totaly confused as to who works for who, why cant any of them email me, and why their definition of total tech support 24/7 for a year is not quite as straightforward as they make it sound.
For your information my email address IS [email protected]
I look forward to an explanation and clarification about how online PCmasters is a Microsoft Certified Desktop Support Technician and System Administrator as it says on their website www.onlinePCmasters.com