The OnlinePhoneStore sells phones and accessories. I found my phone set make and model in the listing. I needed batteries for two hand sets. I placed an order. Because the order exceeded a certain minimum and there was a "special" offering on shipping costs, the shipping was under $2.00 for the order. I authorized a charge to my credit card account.

The batteries arrived while I was away. They do not fit the handsets. I wrote an Email to the store saying I was sending them back for exchange. I also said I would send along one of my own batteries so the proper replacement could be found in the store and shipped to me. I authorized the store to charge my credit card account for any difference in price. I included a copy of the Order Receipt and my Email and sent the package with delivery conformation required.

Several days after the Email and the package was sent, the store reponded by saying the time for making a return had expired. There is no time for returns or exchanges stated on the Order Receipt. Nor are there directions on the Order Receipt as to how to make a return or where to find out how to make a return.

I got an Email back directing me to call Customer Service. I called. I was again told the return was out of time and I should have known to look at the store Website to find return policy. The representative admitted the return policy is not on the Order Receipt, there are no directions on the Order Receipt referencing where to find return instructions, and return instructions, so I found out later, can only be found on the Website.

The store credited my account for the returned batteries but retained the non-discounted shipping cost of more than three times what I originally paid plus a restocking fee of nearly $4.00. That "special" shipping fee wasn't special at all. I have now paid for all of it plus my own money to ship it back.

I'm out nearly $12.00, I don't have the batteries I need, the store has no idea what it did with my battery and all the rep could tell me was she would send an Email to the warehouse about it. Nothing about following up. So the store has my battery, it's my property but it doesn't care whether I get it back, I doubt I will see it back, if it is found, I'm probably going to be told I have to pay the shipping costs, and the customer service rep was not interested in helping a customer who actually wanted to do business. She never did tell me whether the store had the batteries I need. She was too busy blaming the customer to see a way to help her company make some money and keep this customer from having to tell the world about how lousy this online store is. Which is why this complain is being written.

DO NOT TRADE HERE. The advertising is false -- the store does not have in stock or sell what it claims to sell. The make and model number of my phone set appears in the list of products but what was sent does not fit or work. When the store is given an opportunity to cure the problem and even a means to send what the customer actually needed and can use and was more than willing to pay for, the store rep says to the customer, basically, "Screw you -- our return policy isn't on any of our Order Receipts, we don't tell you on the Order Receipt where to look for it, and you should have known yourself to look for it yourself."

The OnLinePhoneStore is a rip off joint and I now see there are a number of other complaints about the store scattered around the Internet.