I looked at the site and found the make an model number of the phone set I have. I wanted two new batteries for the hand sets. The serial numbers for my units are on the site. I ordered two batteries and paid by credit card. The shipping was discounted because it was a special offer for an order exceeding a stated price.

The package came. The batteries to do not fit the hand sets. I sent an Email back to the store saying I was returning them for an exchange. I also sent one of my own batteries in the packge so that they could find what I need for the exchange without any further difficulties or mistakes. I put a copy of the Order Receipt and my Email in the package so there would be no question that I wanted to exchange two batteries which do not work for two which do for a make a model which the store advertises that it has in stock and sells.

Days later an Email response came: you're too late for returns. No such policy about returns is on the Order Receipt. Nor is there a statement on the Order Receipt which says "Any exchanges or returns must comply with our Return Policy which appears on our Website. Look there for instructions."

The store now has the only battery -- my old one -- which fits my hand set and says it probably has lost it and will not return it. It also credited my account for the return charging me full shipping price -- triple the amount I paid to have the goods shipped here in the first place -- plus a restocking fee. Customer service was of no help.

I'm out about twelve bucks for goods this seller advertises it has for sale but doesn't have for sale. False and deceptive advertising.

SCAM! Complete scam. Don't do business with these people!