This place has a rap sheet as big as the day is long. There is nothing remotely legitimate, professional or reputable about this company. I have unfortunately been enslaved for over a year due to the lure of a cheap prepaid option. In return I have experienced nothing but continued outages, empty promises and ignored requests for refund/remediation.
I agree with most of the other complainants on this board, it is not so much about the money (and that is what they are counting on to perpetuate their scam), it is about the principal of delivering on commitments to provide the services promised, to respond to email, and to address problems (not in days, weeks, months and now it appears YEARS, but in hours!).
What's worse is now my backup data has been exposed to a ring of misfit baboons that are doing God knows what with it. Folks, take a lesson from me: spend a few extra bucks to ensure your data is there when you need it but more importantly in the hands of someone you can trsut not to do something sinister or dishonest with it.
Chalk this one up to a life lesson but I am sure theirs is coming in the very near future..

Chipwich74 (hi guys! remember me???...I am the dude that emails you every friggen day!!! oh wait I am sure there are so many that you do not)