I purchase 3 tickets for F A Cup final between Man city & Stoke. I rang the sales team to check they had tickets available. I rang the Ireland branch and they said to place order on website and we would receive ticket 3-5 days before. The price was £1221.00 which is excessive but I was desperate to go. Placed the order and had to sign and send back email. They infact took over £1448.00 out of my account. I complained and was told it was to do with the exchange rate yet the tickets were on sale in £'s. 1 week before the match I was ringing daily as to when the tickets would arrive. The girl on the phone was very unhelpful and just kept saying we would receive tickets. The afternoon before the match a man rang and said he had been let down by his supplier. He said we would receive a refund but when I asked him to confirm this in writing he pointblank said "No this was not his policy".

We have still not received refund and have Online Ticket Express about 5 times and each time the girl has been really rude and put the phone down. This company treats people awful and I cannot understand how they claim to have been going since 1994. Please do not use as you will be let down and very out of pocket.

On July 24th 2010 I booked two tickets for the Manchester United v. Everton match to be held on Saturday, 23rd April at Old Trafford through Onlineticketexpress.com at a cost of £198.00 (£168.00 for two tickets and £30.00 booking fee). I had to sign a contract they emailed to me, scan it and email it back to them. In the contract it stated that the tickets would be shipped to me at my address in Guernsey 3-5 days before the date of the event. I then booked two return flights Guernsey/Manchester for myself and my son (this was for his 17th birthday present) and a twin room at The Copthorne Hotel, Clippers Quay, Manchester for two nights. On the Monday before leaving (18th April 2011) I emailed the site to ask for confirmation that my tickets would be received at my home address in time for departure on Friday, 22nd April 2011. I was told this could not be guaranteed. After pointing out that in the contract it said the tickets would be shipped 3-5 days prior to date of event and getting nowhere the male member of staff hung up on me! I tried to get through again and eventually spoke to a female member of staff who was just as unhelpful. I asked to speak to a manager and was told to 'hang on' which I did for 8 minutes listening to music and then realised I wasn't being put through to anyone! Both these people said if I gave my hotel address they would ship the tickets there so I phoned a third time and eventually got through again and was told to provide my hotel address by email, which I did. I received confirmation that the tickets would be shipped to the hotel and that there would have to be someone there to sign (which I checked with the hotel reception and they sign for delivery to guests). On arrival at the hotel last Friday, 22nd April there was nothing for me; still nothing on Saturday morning (23rd April). I have emailed Onlineticketexpress.com asking them to contact me to arrange reimbursement of £198.00 but I am not holding my breath. DO NOT USE THIS WEBSITE.

I will not go into too much detail, but want to confirm the other reviews of this web site. I purchased tickets to the Arsenal v. Liverpool game about seven weeks before a planned trip to London, and a few days later received an e-mail telling me that the date of the game had been changed to the day I was leaving London, and asking me to "PLEASE CONFIRM YOU ARE COMING TO THE MATCH." (All caps in the original.) I immediately responded that I could not attend and that tickets should not be purchased for me. Again, this is seven weeks before the match. I received a response saying that the order was complete and final and that the tickets had been purchased at my own risk. (So why ask me to confirm that I was coming to the match?) I responded that if the tickets had been purchased, I wanted them shipped to me so I could resell them. Sorry, they said, tickets are delivered one or two days before the match. I told them I could not accept this and would dispute their charge with my credit card company. After a delay of ten days, I received a response making the laughable assertion that the tickets were not printed until one wek before the match. Yes, right, a match at Emitrates Stadium with 60, 000 people attending, and the tickets are not printed until one week before the game! The absurdity of that response removed all doubt: These people are nothing but scammers. Stay away.

I had a terrible experience with onlineticketexpress.com. Trying not to be long, I bought my Roland Garros ticket for 170 euros to have them delivered to a relative's address in Paris. It should arrive three days before the event, and it did not. I contacted their support and they said that I should get the ticket before the event, which again did not happen. I lost my money and a lot of my holiday time chasing and waiting, it was all very frustrating. Now looking at reviews I learned that we should NEVER purchase anything on the web BEFORE reading reviews from the website.

Credit cards sometimes have a policy of reimbursing their customers victims of scams like this given it only happens every once in a while, so every one should try it. Then they will use their legal department to get some of the money back themselves and, most important, they may not do business with the website any longer. That will prevent other people from also being scamed and may run them out of business.

These people are nothing short of common criminals I bought 2 off Tickets for the England France game on Saturday, after endless promises of delivery I was told that as above they would be available from near the box office at 3 to 5 pm. There is no contact available to claim back the monies i am owed because they do not wish to talk, please do as I have and report it to the fraud office and the trading standards, it is more than likeley money laundering or the such like. All i hope is that the person responsible suffers greatly but im sure he is laughing at us all for being so trusting, he is nothing more than low life scum who belongs in the gutter with the rest of the $#*!. I wish him all the very very worst health and may illness strike him blind.