Exceedingly difficult to terminate the delivery of their product. They just keep sending and charging my account, even though I have requested that they stop.

Onlingo is an optional purchase in a nearly impossible feat to win a free laptop. My daughter, thinking she was helping with Christmas shopping, subscribed to Onlingo. The trial is FIVE days. That's an impossible amount of time to get to know a product and return it, even had I wanted it. Then, our bank statement showed an additional charge of 94.50 and I have not even received merchandise. When I called to complain, they said that we had agreed to the terms and conditions and could not do anything about it. I don't even have the product that they have billed me for! They said the only way to cancel the charge is through the bank. They were unwilling to simply agree to reverse the charge and cancel the account. If they believed in their product, they would not have such restrictive limits on their "free" trial, and they would not bill without product in place and communication via e-mail verifying that there is in fact a customer who would like their product.

Dear whoever own this email,

I know this is illegal or whatever, but I'm only 12 and I saw onlingo on one of those sponsors to fill out on a macbook air contest...well i used my parents' credit card and it said it ONLY charged 6.95$ well i checked the email they sent and it said 79$ a month!
I will be in so much trouble but i am capable of doing whatever it takes to cancel it before it shows up on my mom's statement.

Please, please, please, help me.
I don't know what to do.
Please reply and tell me how to cancel it.

Regards,

Sophie

PS. I am so screwed.

I ordered the CD for Spanish, was very surprised that it was only on Cd. It was not the product I expected. I called several numbers, 866-841-8740, 800-591-2457 and 1-800-949-6880.
I stated I wanted to return it, I was charged on 11/23/2009 for $1.00, then charged $5.95 on 11/23/2009 and then charged $79.95 on 12/07/2009.
The young lady stated I could get a partial refund of $55.00 because it was not within the 18 day trial period.
I checked the shipping information for USPS for the shipping number and advised her that it was not shipped until Nov 28 and the item was ordered on Nov 20. It was delivered on Dec 7th which is when I was charged the $79-95.
She stated it was their policy to charge after the 18 day trial period over and over again but again I stated that I had the USPS information right in front of me.
She then gave me a RMA # and the address to return the CD. Of course I will return the CD the same way they sent it, USPS with a tracking number.
The domain of www.onlingo.com (as per a domain search engine the registrant of the website to be Dan Ellis with phn # 1-800-949-6880 as the contact number (number the company can be reached with) with the address of Po Box 1699 Suisun Ca 94585. There is another address for the buiness of 333 Bryant St San Francisco Ca 94107 with D&B Business # 608661851 with industry code of 829905 for Reading & Speaking Schools.

I hope this helps other people who fall for this deal.

Everyone, I encourage you to file an on-line Better Business Bureau complaint, it's fast & easy and might render resolution!
www.bbb.org