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November 14, 2008
charged without permission
they said they send the first disk out for $7.00 to see if you liked it. then they hit my card for two charges of $100 each before I even received the discs.
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November 3, 2008
can not cancel subscription
Can not find a number to cancel subscription, they just keep sending them and I keep refusing them but I'm being charged for them. There is no email or any thing not even on my statement
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August 22, 2008
I hate you, OnLingo.
Horrible customer service, reps cut you off when you're talking(happened more than once with more than one CSR), they charged my card after I had told them not to, then they told me that I wouldn't be able to return the CDs since I was disputing the charge. I just hope they don't charge my card any more(I got my money back, btw, with force).
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August 14, 2008
Overpriced and can't cancel
Ordered one disk to "sample" product for survey and got charged $70 twice on my credit card, started receiving disks and could not cancel, can't contact company.
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August 5, 2008
ripoff
This company Onlingo sent me the wrong language course to be gin with. Now I want to cancel the program and they finally agreed to cancel but refuse to give me a refund even tho the packages are still intact and unopened.
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July 19, 2008
Charged for Spanish CD's and they will not refund or take back product.
I was taking an online survey and during this another survey popped up. I believed this to be part of the original survey but now see that is was a total scam. There was an offer to get this Spanish CD for shipping and handling of $6.95 which I thought wasn't bad. How wrong I was! I had been scammed!
In the very small print which basically a disclaimer that states to the effect that you must cancel the order within 24 hours. If you receive you receive the CD you paid $6.95 you have two weeks to call them and cancel otherwise they assume you have given them the right to charge your credit card $70 dollars monthly each time they send you a set of CD's. ALL I WANTED WAS THE $6.95 ONE!!!
I don't know if the program is any good because I haven't opened any of them.
I will say that it is my fault for not reading the VERY SMALL DISCLAIMER at the bottom of the survey!!! Do not fall for this.
I now have 7 sets of CD's that are unwrapped and new. I called Onlingo and they we very polite and said they would only refund the $70 for the latest CD I received. I asked the rep what other re-course I had like the BBB or the Attorney General and then I ended up with a supervisor who in the end stated that they will refund the last two sets for the full $70 each but the 5th set of CD's can only be refunded at $45 because of re-stocking! $25 dollar charge for re-stocking a CD!!! I will have to pay close attention to my credit card statement to make sure this happens.
There is nothing else the supervisor could do so I got off the phone thinking that at least I may get some money back. Thay's yet to be seen. In the meantime I have the 5 other discs unopened that cost $350 that will never be used. The supervisor did politely state that "there is always ebay".
DO NOT DO BUSINESS WITH THIS COMPANY! The sales method is underhanded at best and is very close to misrepresentation and fraud. They hide behind their "policy" instead of genuine customer service. If this was a food product, or a short-life product, or a hygiene product I could understand not accetping a return, but unopened CD's!!! Give me a break!! Beware!!
If a company has a good product then they shouldn't have to resort to this underhanded way of selling and at the very least take back unused and unopened product from unhappy consumers. If anyone out there has found a way to get their money back or if there is a class action lawsuit I would sure like to know.
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June 3, 2008
Will not refund for returned intact merchandise
Will not refund my money since I returned the DVD unopened and untouched.
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May 27, 2008
Unable to cancel order
You are allowed to cancel after 14 days by calling, but you cannot get through and are then charged full price!
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May 23, 2008
unable to cancel subscription
I have been unable to cancel my subscription, which I tried to cancel immediately after placing my order, and so far unable to reach by phone.
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January 27, 2008
ORDERED ONE NOW HAVE #5
A FEW MONTHS AGO ORDERED 1 ( ONE ) CD ON SPANISH ( OR SO I THOUGH ) NOW HAVE RECIEVED #5 i DO NOT WISH TO KEEP GETTING THE ONLINGE CD'S. HOW DO I STOP THE ORDER OR DO I RUN OUT OF MONEY FIRST.. jACK tHOMPSON.
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