I had made a purchase online of a phone cover which was suppose to take 3-7 business days. After two weeks I emailed them to see where my order was and was told it was on back order. I later received my purchase another week later which consisted of a phone cover, but not the one that was pictured on the web site. I emailed the company with details of what happened with no response. Then, I called the customer service after reading reports on the poor service and confronted them while asking what the guarantee is that if I return the item I will actually get a full refund. The lady almost seemed confused and struggled to make it clear that I would be getting my money back. This item is no longer even available on the website and I will not return the item as I feel that my money won't be coming back. Horrible service, and definitely not worth the hassle.

I placed two orders for chargers etc for my new htc hero phones, and got a payment processed email from paypal but nothing from the company. I sent repeated emails to them but no response. I finally got hold of a live person calling the phone number on their website (not the one listed in the paypal transaction page). The person who answered was obviously interrupted from a coffee break or doing her nails or some other much more important task, but did condescend to assist me. I told her I had two orders through paypal and no confirmation or anything from only phone. She said oh that's on back order. It took several rounds of questioning to determine that two chargers were on back order and they had supposedly sent the other items. There is a USPS tracking number that I am going to follow up on. It may have been mis-delivered. I might possibly receive the items I purchased. Or maybe not.

In any case, do yourself a favor and avoid these people, find a business that actually values you as a customer.

Do yourself a favor and DO NOT do business with these crooks. They took an order and never shipped the all of the items that I ordered and paid for. I complained to the credit card company and they submitted the shipping proof for the items that they did send and claimed that there was nothing that they didn't include. Even though I had an invoice from them showing that one of the items was on back order, the credit card company ruled in their favor. They only screwed me out of $16 but they're crooks and from what I've been reading from others, I'm not the only one that they screwed over. Maybe if enough people read these complaints, their business will go down the tubes and then, they will get what they deserve.

In January of this year I ordered multiple pieces of equipment from Only Phone Network for accessories to be used by my employees, i.e. batteries, car chargers, additional wall chargers. The order was placed on-line with a company credit card.

About 2 weeks later, my order was received; however, the car chargers were not the ones ordered. I called the number provided on their invoice multiple times and found the line either busy or no one answered. After 3 or 4 days of continuous calling someone finally answered and referred me to their 'customer service' department. What a joke! I explained the problem and was told that once the wrong items were returned a credit would be issued, replacement chargers sent and my account recharged.

As instructed, I boxed up the car chargers and FedExed them to the address on the invoice. After numerous attempts to deliver FedEx returned the package to me saying no one was at the address provided. I then resent the package via US.

It is now April and despite calling and e-mails to this supposed 'business', I still don't have the items that were paid for nor do I have credit for those returned.

Take my advice and avoid dealing with the company at all costs. They have proven to me that they are a FRAUD.

Ordered from this web site on 3/3/09. Never got a confirmation page or email with an order number. A week and a half goes by and I had not received my order, so I called. There was a voice mail greeting saying, 'Apparently we are unavailable...'. I thought that was odd for a business. I located an email address and wrote an inquiry instead of leaving a message on 3/13/09. Since I didn't know my order number, I provided the rest of my info, including name, address, and time frame of my order. I got an immediate response saying 'we are unable to process your request at this time. Please provide your order number, name and address, [etc.]' So I wrote back, giving everything but my order number. I get another email saying that they cannot find a record of my order. This was odd, because I know I placed it, and got the page that said my card had been charged. I got pissed. 'Sorry we can't help you at this time, your name is not in our database'. Right. That was 3 days ago, March 13th. When all was said and done, I told the rep that if I see a charge on my credit card for this company, I would pursue fraud charges. This was all too fishy.

Today, March 16th, I received a package that included two of the three items I ordered. The missing item was said to be on back order, but had no date or time frame of when I could expect it. My package arrived 13 days after I ordered it. When I took a look at the ups shipping date, guess what? The 13th, the same day I was told they had no record of my order. They took 10 days to ship my items and only did so after I confronted them about not receiving either a confirmation or my products. Interesting how suddenly they DID have record of my order after a threat of a fraud report.

I emailed again today to ask when the item back ordered would be available. I have received no response.
I am not confident I will ever receive the back ordered item.