I have submitted one other complaint about this company-today actually, and after my post I made yet another attempt to get in contact with them and couldn't believe the response I received. I tried an e-mail earlier (which I must admit I wasn't very nice in but it wasn't in a nasty way, I was just very forward), I still have yet to get a response; I tried calling the number they provided me several times and I keep getting a recording saying that I'm the 4th caller and that calls are being answered in the order in which they are received and the wait time is one minute. So I put my phone on speaker and continued about my business... 25 minutes later, I hung up, no answer.

So I logged onto their website again and saw that they actually had a chat representative online (which has always shown offline everytime I log in) Below is the exact conversation I had with them, it's not long but I assure you it took me 25 mintues to get this. (All operators are currently assisting others, just like their phone message--shocking---they are probably all complaining)

*******

Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Chad'
you: hello
Chad: hello, how can I help ou
you: i have a question about an order that I placed in the beginning of February
Chad: can I have your first and last name
Chad: ?
you: Sara C********* (sorry just trying to keep my privacy)
you: yhst-60229702245571-1574
you: thats the order number
Chad: ok give me a moment while i look into
Chad: it
you: thank you
Chad: you are welcome
Chat session has been terminated by the site operator.

*********

So to say the least 'Chad' was very unhelpful seeing as he nevered told me his findings. I can't stress enough how terrible this company is-I'm going to be filing a complaint with the BBB.