I believe the reason for their customer service going down the toilet, is because the employees are under tremendous pressure from management to make sales goals. (The management at the Beaverton branch are notorious for this). They are so focused on bringing in business to keep the managers off their backs, that true customer service has suffered. They even incorporated "Secret Shoppers" to evaluate the employees and make sure theyre are selling products, this has added even more pressure, because the "shops" are used against the employees, resulting in reprimands, write ups and even denial in well deserved pay raises. So for those of you who are wondering why customer service is lacking? Now you know the truth. It does not excuse recklessness and lack of attention to detail, but if anyone is going to point fingers, point them at the Branch Manager and at the Teller Supervisor...and as a side note, the according to the BBB website, they have processed a total of 18 complaints in the last 36 months!!

This Credit Union use to be a pleasant place to do business, it was nice to walk up to a teller, make my deposit/withdraw, engage in some idle chit chat with the teller, and be on my way...not anymore!! Now I have to deal with sales pitches, asking me to take out a loan, open another account, buy a car, and Im tired of it! These tellers sound more like sideborgs than real people, and it's very obvious that this is something they are required to do, so I don't think it's entirely their fault. Good service use to be about being personable, making me feel like Im welcomed, a freind. I don't feel that anymore, it's become "what can I do for the credit union, " when it should be, "what the credit union can do for me." Im glad to announce, that if you go into another branch (other than BEAVERTON), it's not as bad.

My elderly Mother opened an account with ONPOINT CREDIT UNION. They added her friend as a Power of Attorney. They did not set up the account correctly. They put her friend as a co-owner of the account. My Mother passed away. They told me that my Mother's money would not pass on to my sister and I. They refused to find the original signature card and legal paperwork that gave my Mother's friend original authority to be added to my Mother's account. They still have not turned over Mother's money to the estate. They refuse to pay on a life insurance policy and hand over the money. Her friend refuses to hand over the money to the estate. My Mother's money will probably end up in the Phillipines where her friend has a favority charity.