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Joseph6
March 13, 2011
Unhappy GM Customer
Onstar sent me a letter letting me know they are dumping all Onstar customers with analog devices.
The solution is for me to buy a new 2006 or 2007 GM vehicle and sell my current car, value of which has fallen as a result of this announcement. Onstar knew that this transition will take place in the near future but they didn't think it through and are not willing to make this transition for us more convinient.
I've been with GM vehicles for 20 years. I was a loyal customer and they just lost me. When I contacted them about this issue Onstar and GM offered me $500.00 off a purchase of a new 2007 vehicle. Why would I buy another GM product after being treated this way? This is unacceptable.
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philip defranco
November 16, 2009
they sent survey card could not get on
tryed to get to onstar surveythat card was sent to me
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aws09
November 13, 2009
poor communciation via tty onstar
as an hearing impaired customer of new gm car purchased sept 22nd to this date i am very angry with the way onstar-tty treatment has not response on how to get tty-onstar system device upgraded on my 2009 CTS as they failed to fax the information to the dealership and dealership staff member went out of their way getting information required and were told it not available on the cts but only on more expensive model and suv despite saying it is available on 2007 and newer gm except saturn, pontiac model etc and say there is confusion on the dealer part and asked for my 17 vin# which sent on nov.4th and yet no reply back at all and the dealer also sent warning note to onstar tty dept so far nothing. very disappointed with the way the tty staff handle of this matter in denial that they did anything wrong here. It is within my rights to have the tty device and special onstar device with dialing pad to be able to communicate on what type of emergency i may need help with according to the ADA Law!!!
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Chupascott
August 6, 2009
unauthorized charges and useless service
I bought a 2008 Saturn Astra which came with Onstar. The only time I ever authorized my credit card to be used by Onstar was to purchase minutes for the cellular service. After a few attempts at using the navigation system, I gave up because the directions were usually wrong and sometimes sent me to another town when asked a simple question like " where is the closest Target?" At the end of the first year I noticed a charge from Onstar and was told because there were emergency services involved - they have the right to bill me for services without mu authorization. Even though I had never authorized Onstar to use my credit card because the cellular service is from Verizon.
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Joan M. Decker
August 6, 2009
Survey Card
I was sent a card asking me to do a Survery regarding my experience
with OnStar. However I was never able to log on to the website.
Thank You,
Joan M. Decker
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asdfg
July 19, 2009
they listen in on you
I recently purchased a 09 chevrolet with on star. On several occasions while listing to my radio, it goes silent and somebody from onstar comes online. asking me questions, and wont hang up, . they just keep listning to whats going on in my car.
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Réjean Poirier
July 13, 2009
Sondage de satisfaction
Ne peut accéder au site afin de répondre au sondage tel que demandé sur la carte reçue.
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Carol Souder
July 13, 2009
they sent survey card cant log on
they sent survey card in mailto log in and sign up for a chance to win one of five $200 prizes, and there is no such site
www.ipsosweb.com/onstar
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0200036303
July 5, 2009
survey
got card could not do survey
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9900056201
April 19, 2009
Unable to Access Survey
Received request to respond to survey via ipsos web site. Cannot log on.
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