ONTARIO ENERGY GROUP

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Category: Home & Garden

Contact Information
Ottawa, Ontario, Canada

ONTARIO ENERGY GROUP Reviews

pouch88 May 27, 2011

very bad after sale service

DO NOT DO ANY BUSINESS WITH THIS COMPANY...

I signed a contract with this company to replace my hot water tank...bad decision...should have google the name of the company before doing so...

The sales rep will tell you something (the installer will be at your place at 8 am sharp), then the after sale rep that calls to confirm your appointment will tell you something else (installer will be there between 8 and 10), and to make matter's worse, the installer called me on installation day to tell me he would be at my place at noon and he was late an hour since he had until 11 to get to my place!!

In addition, the sales rep told me that they would need to make holes in my wall but they will fix the whole with a vent. However, when the installer got here, it was an extra charge to fix the wholes he made!!

All in all, this company is not well integrated and only there for your $$$. Once the contract is signed, dont expect to be respected as a valued customer.

Taking back power August 31, 2010

Waterless tank

Hi there,

I'm wondering if anyone out there has had a less than agreeable experience with the company ONTARIO ENERGY GROUP, based in Oakville. It's been a few months now since they came to install their waterless tank. Ever since signing the contract with them, it's been a constant battle. They left us without hot water in minus 20 degree weather in Feb. Since then We've had problems with the furnace and all of a sudden no one is accessible at the company. I'm tired of companies offering services to the public (scams)then once a contract is signed they don't return your phone calls and all of a sudden you don't exist. It's been seven months and we don't even have a copy of the contract and our warranty. I'm just wondering what experiences others have had with this company. I know companies change their names and operate under different umbrella's. There needs to be some serious change in laws and regulations. As a consumer I feel I've been left without any rights and no where to turn to.