I have been a victim of OOkisa. I got my VISA bill yesterday and discovered they had charged $98.50 for shampoo, conditioner, serum I had returned after canceling my "membership" (which I never really signed up for, only ordered the "free trial" sample). When I called OOkisa to complain, the girl on the phone was very "curt" with me. I'm sure she has to deal with LOTS of calls similar to mine!!!

Ookisa hair care ads are all over the web but BEWARE. I tolk them up on no risl trial of shampoo, conditioner, and lotion/serum. Well before end of month I called to cancel and getRMA number to return. I foolishly allowed myself to be talked into accepting one more month of free trial. When I called acouple weeks later to change mind and return the ridiculously over priced$90. dollar, 3 bottle set, I was told my month had expired so they wouldnot accept return. Itwas their idea to extend but I am out NINETY DOLLARS . They were so non-plussed about it that I can not help but feel it is just standard operating procedure for Ookisa anx theydo this to all customers who discover how average their product is and attempt to return it.

I got sent a letter stating that I will be billed 89.99 after trial period, and automatically billed every few months for product. This is a scam. I have called and they keep on moving up the trial period up.. I am calling again and if they do not cancel .. I will get an attorney .. .

I ORDERED THIS PRODUCT AND THEY SAID I COULD RETURN THE PRODUCT FOR A FULL REFUND. I RETURNED THE PRODUCT AND REFUSED THE PRODUCT AT THE POST OFFICE AND I HAVE NOT YET RECEIVED A CREDIT ON MY CREDIT CARD OF $96 WHICH CAUSED MY CREDIT CARD TO BE CHARGED AN OVER THE LIMIT FEE. OF $35

The marketing for OOKISA hair products is a scam regardless of any product merit. I ordered the 30-DAY FREE TRIAL and paid 5.95 s&h. The terms are only partly disclosed in the banner ad and order page. The wording is vague and intentionally deceptive. These merely state you must cancel before the trial period ends otherwise they will send another shipment and charge you $100 for it. Obviously, you assume you will have 30 days to cancel. But after you place the order, OOKISA immediately sends an e-mail confirmation with fine print stating you have only 20 days to cancel, not 30 days. Upon delivery, the invoice for the 30-DAY FREE TRIAL states at the bottom you must notify them in 14 days to cancel. If you don't see that you won't notice that your 30-DAY FREE TRIAL has now been changed to only 14 days. That's how they unexpectedly get you for the first $100 automatic shipment after just 14 days. When I called OOKISA within 20 days to complain, the operator awkwardly tried to play semantic games with their wording and shipping times to justify how their 30 day free trial period actually equals only 14 days. It's a scam to get your credit card # and automatically charge $100 before you realize it. Upon closer inspection, the bottom of the invoice even states they will not process any refunds for packages marked Return To Sender and all sales are final and non-refundable after the 14-DAY FREE TRIAL period. How does a 30-DAY FREE TRIAL suddenly change to a 14-DAY FREE TRIAL period after they get your credit card number? This is a well-planned scam played out on the Internet to separate victims from their money.

With a simple internet search, I see a lot of people have complaints against OOKISA. The trial offers vary slightly, but the result is always to get the credit card number and charge for the first order before the customer can cancel. The OOKISA website also displays a trial offer of 14 days, but this is not the same as the special 30-day trial they advertise in banner ads, like the one I clicked.